Senior Business Analyst - 6 month contract
Job Requisition Number: 12747
Date: 7 Apr 2025
Location: VIC, AU NSW, AU
Will you actively create a healthier future for tomorrow?
At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.
We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.
Medibank has a bold 2030 Vision to deliver the best health and wellbeing for Australia, which increasingly relies on succeeding in Digital. Digital platforms and engineering services will be a critical enabler for future health and insurance experiences we deliver to our customers. The current Digital platforms have strong capabilities, but for us to win in the context of 2030 vision, our digital assets will need to be reimagined and further evolved to be scalable, increase agility, and accelerate solution delivery with an improved security posture.
We are searching for a Senior BA to work across multiple projects.
Project 1:
We are revamping our system that captures customer feedback after their interactions with us i.e. NPS. The project involves overhauling our feedback questions and how we obtain insights from them.
Experience:
* Gather and document requirements (lot of this has already been done)
* Support business with any changes/additional needs identified
* Support implementation teams & testing
Technology:
* LivePerson messaging
* Understanding of analytics
Project 2:
You must have the ability to understand and work with technologies, e.g. how data extracts are transferred and translating business needs to data points. Needing to deal with multiple layers Delacon (call analytics).
A career with us:
At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection, and Concentration – help inform how your day is structured, and where you choose to work will vary, depending on your role and requirements.
The wellbeing of our employees is our priority. We encourage you to talk to us about any additional support you may require during the recruitment process, as well as how this role can be flexible for you. We encourage applications from candidates with a disability; if you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.
Job Segment: Business Analyst, Technology, Finance
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