Join to apply for the Guest Service Officer role at Hyatt Regency1 day ago Be among the first 25 applicantsJoin to apply for the Guest Service Officer role at Hyatt RegencyGet AI-powered advice on this job and more exclusive features.SummaryAt Hyatt we care for people so they can be their best.
Care comes from an authentic place of empathy and human connection.
We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
We believe in the power of belonging - of making people feel at home no matter where they are in the world.
We turn trips into journeys, encounters into experiences and jobs into careers.Organization- Hyatt Regency BrisbaneSummaryAt Hyatt we care for people so they can be their best.
Care comes from an authentic place of empathy and human connection.
We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
We believe in the power of belonging - of making people feel at home no matter where they are in the world.
We turn trips into journeys, encounters into experiences and jobs into careers.We are looking for Guest Service Agents, full-time and part-time, to join our Front Office team
As an integral part of the Front Office operations, you will be the first point of contact for our guests, responsible for ensuring seamless communication between guests and hotel departments.
You will handle guest inquiries, requests, and concerns, providing outstanding service and maintaining positive relationships with our clientele.
Your primary focus will be on excellent communication, coordination, and ensuring guests' needs are met with efficiency and warmth.The RoleAnswer and direct guest inquiries via phone, email, and internal systemsManage guest requests and complaints in a proactive and professional mannerCoordinate communication between various hotel departments to ensure smooth operationsEnsure all communication channels are covered during shifts (e.g. phone, email, guest messaging systems)Assist in guest check-ins, check-outs, and reservations as needed.Provide exceptional customer service to all guests, always maintaining a friendly, helpful mannerAssisting guests with general guest enquiriesThe PersonPrevious experience in guest services, hotel front desk, or customer support (preferably in hotels)Excellent verbal and written communication skillsStrong multitasking, problem-solving, and organizational skillsAbility to remain calm under pressure and handle guest concerns with professionalismFlexible availability, including weekends, evenings, and holidaysA positive, energetic attitude with a passion for hospitality.Unrestricted working rights in AustraliaPrevious experience with Opera is advantageousManual drivers license highly desirableThe PerksComplimentary accommodation at Hyatt properties worldwideDiscounted accommodation for associates as well as friends and familyWellbeing Leave and Paid Parental LeaveComplimentary Headspace membership for Hyatt associatesComplimentary Employee Assistance Program available for colleagues & immediate familyLearning and development opportunitiesAccess to hotel gym facilities10% discount with NIB Health insuranceUniform Dry-Cleaning serviceA career with Hyatt opens a world of opportunities.
We have continually been named one of the World's Best Multinational Workplaces.
Come join our hotels in a journey of making travel more human, connected, and sustainable.
Here, everyone's role matters, and your individuality is celebrated.Our values of Empathy, Integrity, Respect, Inclusion, Wellbeing and Experimentation are at the core of what we do.
Our family atmosphere is what keeps our associates highly engaged.
To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships.
You will bring our purpose to life, by using your personal flair and style when interacting with our guests.
Ideally you have a relevant degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience in hotel operations.
Good customer service, communications and interpersonal skills are a must.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitalityReferrals increase your chances of interviewing at Hyatt Regency by 2xGet notified about new Guest Service Officer jobs in Brisbane, Queensland, Australia.Brisbane City, Queensland, Australia 3 days agoGuest Service Agent - Casual The Constance Hotel -BrisbaneFortitude Valley, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 2 months agoBrisbane, Queensland, Australia 2 years agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 2 weeks agoBrisbane City, Queensland, Australia 5 hours agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 2 weeks agoHolland Park West, Queensland, Australia 1 day agoCoopers Plains, Queensland, Australia 2 days agoSouth Brisbane, Queensland, Australia 1 week agoAllied Health Customer Experience Officer/ReceptionistIpswich, Queensland, Australia 1 week agoCarina Heights, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 months agoMilton, Queensland, Australia 48 minutes agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 1 week agoReceptionist - Northside Brisbane locationsVirginia, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 1 week agoReceptionist - 1300Smiles Springfield LakesSpringfield Lakes, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 weeks agoReceptionist - 1300Smiles Springfield LakesSpringfield Lakes, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 3 weeks agoCasual Receptionist Narangba Community Aged CareNarangba, Queensland, Australia 1 hour agoBeenleigh, Queensland, Australia 6 days agoWe're unlocking community knowledge in a new way.
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