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Customer service experience manager

Adelaide
beBeeCustomerExperience
Customer Services agent
Posted: 13 December
Offer description

Opportunity Summary:


This is a fantastic chance to lead a world-class customer service experience and achieve service and sales targets, business growth, and transformation into the future.




About the Role


In this role, your main focus will be on setting up your team for success by thinking like an owner. A sharp business mindset is essential, ensuring that every decision considers the business and customer needs.


You will be instrumental in creating a team culture and have all the support required from our leadership team. The successful candidate will be responsible for leading our location servicing Adelaide Airport.




Key Responsibilities


Leading our team to achieve exceptional results
Rolling up sleeves to get the job done while creating a positive team culture
Collaborating with our leadership team to drive business growth and transformation




About Us


We strive to deliver the best possible product to our customers at the lowest prices in the market. Our customer service delivery goes above and beyond our customers' expectations.




What We Offer


An attractive base wage + lucrative incentive program
Access to a fleet vehicle inclusive of fuel and maintenance, laptop, and phone allowance




Requirements


A strong people and operational leader
Goal-oriented with a real desire to achieve results
Diplomatically assertive
Aptitude to engage with their team and high emotional quotient
Someone who appreciates policies & procedures, yet can think on their feet to create win/win outcomes for customers and the business


Self-initiating and willing to take ownership
Positive attitude, love the thought of leading a high-performing team, and getting involved in day-to-day hustle

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