Service Scheduler – Home Care
About The Role
As a Service Scheduler in Home Care, you will
* Schedule and allocate our customer services to care workers with consideration to the customers' individual care needs, by using our care worker attributes and availability.
* Work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services.
* Maintain data accuracy ensuring customer information and service details are correct including appropriate attributes.
* Working full-time from 9am-5pm, with one day required in the office.
What You'll Bring
Essential competencies include:
* Excellent organisational and time management skills
* Strong communication abilities, both verbal and written
* Ability to work under pressure and juggle competing priorities
* Familiarity with scheduling software or willingness to learn
* Positive attitude and ability to problem-solve
* Understand and value BaptistCare's Christian identity
* Previous experience in a service scheduling, administration, or customer service role (desirable)
* Knowledge of Home Care programs and funding (desirable)
Employee Benefits
Enjoy access to salary packaging which may increase your take‐home pay, novated leasing, rewards and recognition, programs to support your well‐being, employee referral program and retail discounts to name a few.
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