Job Overview
This role involves acting as the primary customer liaison, ensuring exceptional service delivery across all assigned sectors.
* Analyze customer requirements, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
* Collaborate with the Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
* Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
Key Requirements
* Vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
* Demonstrated financial acumen and ability to interpret service costs, warranty claims, and billing-related inquiries.
* Exceptional interpersonal skills with emphasis on communication, problem-solving, and customer satisfaction.
* Familiarity with diagnostic and electronic service tools, and working knowledge of mechanical/technical processes (preferred).
* Strong attention to detail and experience managing complex workflows and documentation requirements.
To succeed in this role, you must thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.