About your next role
As an IT Field Service and Support Technician, you will be the hands‐on technical expert ensuring vital technology remains operational for our remote communities, retail stores, and corporate offices.
* Install and maintain a variety of key technologies including POS systems, CCTV cameras, NVRs, and networking equipment
* Support end‐user devices such as desktops, laptops, and associated software
* Perform basic network resolutions including port testing, re‐terminations, and WAP diagnostics
* Assist the Help Desk team using ITIL‐aligned processes for incident and asset management when not travelling
* Maintain accurate records of hardware configurations and contribute to the internal knowledge base
* Provide high‐quality customer service by communicating technical information clearly to non‐technical users
* Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and new installations
What we look for
* Proven hands‐on experience with computer hardware, software, and troubleshooting
* Previous experience working within a Service Desk or Helpdesk environment
* Excellent communication skills with a strong focus on customer service
* Ability and willingness to travel frequently to remote locations and work in challenging field environments
* Experience in remote Indigenous communities or retail environments is highly regarded
* Confidence using hand and power tools is a plus
* Australian Citizenship or Permanent Residency
* Current Australian Driver's Licence
* Ability to obtain necessary clearances for remote community work
What you will get in return
* 5 weeks annual leave + 17.5% leave loading
* 12% superannuation
* Competitive salary with ability to salary package with additional benefits and money‐saving rewards
* The chance to make a meaningful difference in remote First Nations communities
If you feel you have what it takes to be successful in this role, apply now with a current resume.
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