Overview
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We have an exciting opportunity for a Customer Service Specialist to join our Tweed Heads team in a full time role.
Join a multi-award winning Financial Institution that:
Values the universal credit union philosophy of ‘People helping People’.
Is committed to providing a genuine service experience.
Is owned by our customers and prioritises their needs over profits.
Has a Customer Satisfaction score of 92% - our customers love us.
Is progressive, winning multiple customer service awards.
Invests back into the Northern Rivers community.
An attractive Employee Advantages package.
Skill development in the ever-evolving Finance Industry.
Access toCareer Development & Education Assistance Opportunities.
A Collaborative Team Environment – with great colleagues who express high levels of job satisfaction and a current Employee Engagement of 100%.
About the Company
Southern Cross Credit Union is a customer owned and focused financial institution located in the heart of the Northern Rivers region of NSW. We have proudly been a part of this community since 1966, making us one of the longest established local businesses.
Agrowing and progressive organisation, we have beenrecognised as Australia Mutualof the Year and awarded winners of Employer of Choice, Excellence in Business and Excellence in Professional Service in the Northern Rivers region.
About the role
We are looking for an enthusiastic person who is passionate about customer service. In addition to this, you will also have:
Minimum of 2 years’ experience in a customer service role.
Great communication skills with an ability to build genuine rapport with customers.
Duties
Reporting to the Financial Service Centre Manager, you'll be responsible for:
Providing an end to end experience for all customers.
Developing a deep understanding of our customers’ circumstances and financial life stages, in a friendly and professional way.
Promoting products and services whilst assisting customers with their banking and insurance needs.
Working together with your team to deliver an exceptional standard of service.
How to Apply
Click APPLY or to find out more about who we are, what we stand for and what we can offer you, visit our website at
Please note only successful applicants will be contacted.
Job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
- Do you have customer service experience?
- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?
- Do you have a current Australian driver's licence?
Our customers are at the core of everything we do. Our top priority is guiding them through their financial life stages with professional, comprehensive banking services that support them every step of the way.
Every day, our team of 75+ dedicated staff serve over 20,000 customers across Australia, delivering responsive financial solutions that make every interaction meaningful and every transaction personal. We take pride in what we do best — providing reliable, relevant banking services our customers trust.
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Perks and benefits Health and Wellbeing Programs Employee Benefits Program Career Development and Education Assistance Collaborative Team Environment Flexible Working Arrangements
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📌 Customer Service Specialist
🏢 Southern Cross Credit Union
📍 Tweed Heads