Desktop Support Engineer 6 month
Service Support Specialist – 6‑Month Contract$300 per day | Western Sydney | Hybrid RoleOur Client in the Financial Services Sector
Our client is seeking a proactive and technically capable
Service Support Specialist
to join their IT Service Support team on a
6‑month contract. This role is ideal for someone who thrives in fast‑paced environments, enjoys problem‑solving, and is confident providing support across multiple communication channels. You’ll work within a high‑performing technology function, delivering exceptional first and second‑line support while contributing to continuous service improvement.
About the Role
As a Service Support Specialist, you will be responsible for resolving hardware, software and network issues, managing incidents and service requests, supporting Core Banking Platform operations, and assisting with asset management and IT project activities. You’ll engage with users across phone, email, web chat, in‑person and on‑site support—ensuring consistent service quality and adherence to SLAs. The role also requires occasional after‑hours, weekend and on‑call support.
Key Responsibilities
* Provide first and second‑line IT support across multiple channels (phone, email, chat, face‑to‑face, on‑site).
* Log, triage, prioritise and resolve incidents in the ITSM platform, escalating when required.
* Fulfil hardware, software and user access requests in line with organisational policies.
* Support Tech Bar/walk‑in services with professional and timely assistance.
* Deliver user training, guidance and knowledge articles to improve user self‑resolution.
* Identify recurring issues and escalate systemic problems to technical teams.
* Collaborate with infrastructure, network and application teams for seamless issue resolution.
* Contribute to service improvement initiatives and user feedback review.
* Maintain accurate IT asset and configuration records in the CMDB.
* Perform key
Core Banking Platform
operational tasks (Start of Day, End of Day, interest rate updates, etc.).
* Participate in a
24/7 on‑call roster, including weekends and public holidays.
* Liaise with vendors to support incident resolution and fulfilment.
About You
You will bring strong communication skills, a customer‑focused mindset, and the ability to manage multiple priorities with confidence. You should be technically adept, comfortable with troubleshooting, and committed to delivering reliable and high‑quality support. A proactive approach to learning and continuous improvement will set you up for success in this role.
What’s on Offer
* Daily rate of $300
* 6‑month contract
with high potential for extension
* Hybrid work model
in Western Sydney
* Valuable experience within a major financial services organisation
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