Administration and Management staff wanted for new eye clinic with
opportunity to work well in a team and learn new skills.
5 day work week with single practitioner, locum and 4 staff.
Requirements :
Confidence in medical software VIP Medicare and insurance billing accounts
Good with patients and administrative staff human resource skills
1. Confidence with clinical skills and patient contact for minor procedures
2. previous experience in medical practice
3. typing skills
4. working with kids and police check and CV
5. patience with elderly and low vision patients
Detailed description
PRACTICE MANAGEMENT
* Manage all patient complaints to ensure appropriate resolution and feedback.
* Ensure appropriate follow up of all Incident forms submitted.
* Ensure that policies, procedures and forms are kept updated for an effective quality management system.
* Maintain open communication with staff throughout the practice and foster teamwork.
* Coordinate a preventative and corrective maintenance program throughout the centre.
* Ensure the Directors are updated regarding the operation of the practice.
* Coordinate the orientation, education and performance management processes for staff.
* Keep abreast of all relevant regulatory requirements and ensure that systems within the practice are compliant.
* Manage business insurances
* Manage the building and plant
* Manage capital assets
* Manage Board and management meetings
* Manage Health Fund contracts
SAFETY AND QUALITY
* Coordinate the quality improvement program to ensure the practice meets Service/Accreditation
Standards.
* Oversee work health and safety activities to ensure a safe work environment for clients, community, staff and visitors.
* Maintain knowledge of, and comply with, all relevant infection control procedures including hand hygiene and standard/transmission based precautions.
PERSONAL DEVELOPMENT
* Continually develop both personally & professionally to meet the changing needs of your career & industry.
* Attend all training sessions provided by the organisation and be actively involved in other training & development as required, including compulsory education
EXPERIENCE/SKILLS:
Medical Practice Management experience
Relevant Practice management/business qualification desirable
Excellent communication and organisational skills
Sounds knowledge of relevant computer software applications
RESPONSIBLE TO:
Board of Directors
MANAGEMENT OF STAFF, DOCTORS AND ALLIED HEALTH PROFESSIONALS
* Manage the management team including the Administration and Clinical Managers to achieve the goals of the business.
* Develop/assist with Rosters.
* Authorise recruitment of orthoptic, nursing and administration staff.
* Assist in recruitment and manage the credentialing of Ophthalmologists.
* Ensure all staff training is completed as required and personnel files are kept up to date in conjunction with the Clinical and Administration managers
FINANCIAL MANAGEMENT
* Manage cash patient reconciliation.
* Manage the checking, transmission and processing of Medicare and DVA billing.
* Manage employee payroll.
* Manage banking and Accounts Receivable with Bookkeeper.
CUSTOMER SERVICE
* Act in a professional manner at all times when dealing with internal & external customers.
* Positively promote the organisation both internally & externally.
* Provide courteous service to patients, colleagues and the broader community.
* Maintain confidentiality on all issues relating to the practice, patients & colleagues.
* Treat all patients with respect & equality, whilst being responsive to their needs.
* Act as an advocate to assist both patients and staff to make informed decisions.
* Encourage relatives to participate in care planning and delivery.
* Assist the patient when possible in the resolution of problems.
* Comply with practice policies and procedures.
* Maintain a professional and pleasing telephone manner and be responsive to telephone
apply by email.