Guest services manager: ocean beach resort (umina)

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member‐owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Ocean Beach Resort | Full Time, Permanent

Be the Heart of Holiday Happiness! Are you a natural leader with a knack for creating memorable guest experiences? Ready to take charge, inspire a team and be the go‐to person for all things guest services? If you're confident, love variety, and thrive in a lively, coastal setting, this could be your next big adventure!

• Lead the Way: Inspire, coach, and empower your team to deliver top‐notch service with a smile. You'll set the tone, drive standards, and be the escalation point for any curly questions from guests or the team.
• Keep Things Running Smoothly: Oversee daily operations, from rosters to task allocation, ensuring every guest touchpoint is seamless.
• Collaborate Across the Resort: Work closely with other department leaders to keep the communication flowing, making sure everything ticks along perfectly.
• Champion Guest Experience: Jump into conversations with guests, resolve issues with flair, and always look for ways to go above and beyond.
• Embrace Variety: No two days are the same! From front desk action to collaborating on current ideas, you'll love the mix of challenge and fun.

• A reputation for delivering outstanding customer service and sparking genuine conversations with guests.
• Previous leadership experience, ideally in hospitality or tourism, but if you're a people leader from another industry, we'd love to hear from you.
• Confident decision‐making, time‐management skills, and a keen eye for detail.
• A team‐first attitude, loads of passion, and the ability to lead from the front.
• Flexibility to work a 7‐day roster (including weekends and public holidays).
• Confident with systems and experience with CRM systems like Newbook or RMS is a bonus.

• Progressive flexibility, leave and well‐being benefits to balance all of life's priorities.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award‐winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
• Discounts on a range of NRMA personal insurance products including car, home & travel.
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.