Job Description
National Registry Officer – Wellington Based
Multiple Positions
Permanent, full-time
Te Haeata/The Opportunity
At the Ministry of Justice, we put our customers at the forefront of everything we do. The work of our Centralised Services is pivotal in supporting Courts and Tribunals in enabling access to justice and delivering quality services to the people of Aotearoa.
Our Contact Centre is the first point of contact for anyone calling the Ministry, from wondering what time their local court opens, queries about Jury Duty to questions about upcoming hearings. All our calls are unique, with every touchpoint in this team viewed as an opportunity to help people. We do so one-call at a time with respect and kindness at the forefront.
This role is primarily focused on taking calls, and in time learning other tasks delivered across Centralised Services. These include data entry, processing customer applications, and responding to correspondence. The National Registry Officer role includes exercising powers as a Deputy Registrar of the District Court.
Ō Pūkenga/Skills And Experience
To thrive in this role, you will bring:
A passion for helping people
Strong communication and relationship-building skills
The ability to adapt in a fast-paced, ever-changing environment
Strong computer competency and a willingness to learn.
A positive attitude, sound judgement, and the desire to go the extra mile
High attention to detail when completing processing tasks
How To Get Your Foot In The Door
We will run an assessment centre via teams, during this assessment-centre we will talk to you about the role, run a group exercise and conduct a role play assessment.
If progressed from assessment centre, you will be invited to an interview
Working hours from 8.00am-5.00pm Monday- Friday
Anticipated start date: Tuesday 28 April 2026.
Mō Mātou/About Us
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.
The National Registry a friendly and diverse group, and we are all great communicators and relationship builders. This comes across in a strong team culture, where we are fun and supportive of one another, while still being focused on delivering stellar customer service. We encourage and inspire our teams through energy, enthusiasm, integrity and a consistent focus on what is important - excellent customer service.
Our staff say that for them it is all about:
"trying to focus on what each caller actually needs and on finding a solution or directing them to someone who can help them. Communicating the information so they understand and finding the balance between too much and too little information."
Don't take our word for it, our team say - check out this link to see what it is like today.
Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.
Ngā painga o tēnei wāhi mahi/What's great about working here
Benefits
We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:
4.4 weeks holiday leave
flexible work hours where possible
an online professional development portal
access to a variety of inclusive and proactive networks
See our full range of benefits here.
With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
Utu ā-tau/Salary
The remuneration band for this role is $60,729-$80,794 – the appointing salary will be based on skills and experience.
Tono mai/Apply
To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.
Applications close on Sunday 22nd February; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.
If you have any questions, please contact
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