Service Advisor: Vehicle Repair and Customer Liaison
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As a skilled Service Advisor, you will be the primary point of contact for customers and insurance companies regarding vehicle repairs. Your role will involve liaising with these parties to ensure seamless communication and efficient claim processing.
The ideal candidate will possess excellent organisation skills, able to manage their time effectively and prioritise tasks to meet deadlines. Self-motivation, energy and enthusiasm are essential qualities for this position, as you will work independently and as part of a team to achieve business objectives.
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Key Responsibilities:
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* Liaise with customers and insurance companies regarding vehicle repairs;
* Invoice completed work accurately and promptly;
* Ensure claims are processed correctly and in a timely manner;
* Handle bookings and maintain up-to-date knowledge of Bodyshop procedures;
* Work collaboratively with the Bodyshop team to achieve common goals;
* Assist with day-to-day administration and other duties as required.
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Required Skills and Qualifications:
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To succeed in this role, you will need to demonstrate the following skills and qualifications:
Effective Communication: You must have excellent verbal and written communication skills to professionally interact with customers and colleagues.
Organisation and Time Management: The ability to manage your time effectively and prioritise tasks is crucial for meeting deadlines and achieving business objectives.
Self-Motivation and Enthusiasm: A self-motivated and enthusiastic individual who can work independently and as part of a team is essential for success in this role.
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Benefits:
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We offer a competitive salary and performance-related bonus, as well as a structured career path with opportunities for personal development and training within a rewarding environment.
Our comprehensive benefits package includes:
* A competitive salary and performance-related bonus;
* A structured career with opportunities for personal development and training;
* Bespoke induction and learning program;
* Comprehensive ongoing training throughout your career;
* Enhanced family leave benefit;
* Life Insurance;
* Bupa Healthcare Cash Plan for you and your family;
* Opportunity to join the company pension scheme;
* 23 days holiday (plus bank holidays), increasing with length of service;
* Discounts on new vehicle, used vehicle, service and parts purchases;
* Variety of perks and discounts with high street and online retailers and services.
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About You:
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To apply for this role, you should have:
Previous Experience: Previous experience in a Bodyshop/Service department would be advantageous but not essential.
Qualifications: A good standard of verbal and numerical reasoning is required.
Education: A full UK driving licence is necessary for this position.