About the job
We're currently supporting a large-scale transformation within a leading financial services organisation and are looking to engage a Process Analyst to map and uplift critical business processes across the operation.
This is a hands‐on, business‐facing role focused on getting to the real process - not what's assumed - and producing high‐quality artefacts that stand up to governance and audit.
You will take ownership of a defined workstream, working closely with SMEs across the business to understand, document and improve end‐to‐end processes.
Key responsibilities
* Mapping end-to-end processes across the value chain (current and future state)
* Facilitating workshops with SMEs to uncover how processes actually operate
* Translating complex, often ambiguous discussions into clear, structured documentation
* Producing high-quality artefacts including process maps, RACIs, procedures and gap analyses
* Identifying risks, inefficiencies and control gaps, with a focus on practical improvement
* Working within a regulated environment, ensuring outputs are fit for governance sign‐off
* Managing your own workstream and proactively surfacing risks and issues
About you
You're a confident, self-sufficient Process Analyst who knows how to cut through noise and drive clarity in complex environments.
We're looking for
* 5+ years' experience in process analysis within financial services
* Strong experience mapping processes end-to-end across business operations
* Proven ability to facilitate workshops and challenge stakeholders constructively
* Experience producing artefacts to a governance / audit-ready standard
* Exposure to regulated environments (GRC, compliance, remediation or corrections highly regarded)
* Superannuation or member operations experience is highly desirable
Why Apply?
* High‐impact program with strong business engagement
* Clear ownership of a defined workstream
* Collaborative, delivery-focused environment
* Immediate start with potential for extension
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