- Business Analyst
- Industry: Telecommunications
- Day Rate Contract $
- Initial 12-Months
- Hybrid Role: Sydney & WFH
- Network | Telco | NOC | ITIL
The role:
Play a key role in integrating service management solutions between two major telecommunications providers, aiming to establish a robust "assurance bridge" between their Network Operations Centres (NOCs).
What you will be doing:
- Design and oversee the implementation of an assurance bridge to ensure smooth coordination between the two NOCs.
- Facilitate and document the integration of service management processes between ServiceNow and other platforms.
- Apply ITIL frameworks and conduct detailed system evaluations to align business processes across both organizations.
- Develop and present cost-effective solution options beyond standard A/B choices, particularly for wholesale partners.
Desirable skills:
- Proven experience as a Business Analyst in service management or ITSM environments including ITIL.
- Telecommunication industry experience, preferably with an understanding of Network Operations Centres (NOCs)
Additional:
If you would like to be considered for this role, please click apply and submit your resume preferably as a MS Word Doc.
For more information please contact Steffan Rees of Aurec Recruitment.
📌 Business Analyst
🏢 Aurec
📍 Sydney