Front line patient support specialist

Medical Front Desk Assistant

We are looking for a skilled Medical Front Desk Assistant to provide exceptional patient care and support our clinical team.

1. Greet patients warmly and assist with check-in procedures, ensuring seamless registration and onboarding.
2. Answer emails and phone calls promptly, handling inquiries professionally and providing clear information.
3. Advise patients of preparation requirements prior to relevant scans, ensuring they understand the necessary steps.
4. Perform billing procedures for private, Medicare, workers compensation, and DVA clients, maintaining accurate records and resolving any discrepancies.
5. Collaborate closely with clerical and technical staff, radiologists, and referrers to ensure effective communication and timely resolution of patient matters.


Key Requirements:

* Clear verbal and written communication skills, enabling effective interactions with patients, staff, and external partners.
* Strong organisational abilities to manage appointments and patient flow efficiently, minimising wait times and maximising productivity.
* Confidence working across multiple screens and systems, navigating complex software applications with ease.
* Availability to work Saturday shifts every 6 weeks, demonstrating flexibility and adaptability in your role.


What We Offer:


Wellbeing Benefits:

* Access to confidential counselling services through our Employee Assistance Program, supporting your mental health and wellbeing.
* Discounted or bulk-billed services for you and your family, enhancing your quality of life.


Learning and Development:

* Comprehensive training programs tailored to help you succeed in your role, fostering growth and development.
* Career opportunities across our diverse Network, offering challenges and new experiences.


Workplace Experience:

* A collaborative and inclusive team environment that values your contributions and supports your success.
* Free parking facilities onsite, making it convenient for you to come to work.
* An extensive range of uniform options available at no cost to you, reflecting our commitment to employee comfort and satisfaction.
* A supportive management structure that prioritises your wellbeing and career aspirations.


Compensation:

* An attractive industry-competitive salary and benefits package, reflecting our commitment to fair remuneration.