Salary: Competitive base salary
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About the Role: As a Customer Advisor, you will be the face of our organization to the community, working closely with customers to help them with their banking needs and deliver exceptional customer service in an environment that is challenging and fast-paced.
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Your Key Responsibilities:
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* Act as the first point of contact for customers when they visit our retail branch
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* Help customers find solutions to their financial needs through our products, services, and advice
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* Focus on protecting our customers from scams and online phishing
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* Provide great customer service and have the opportunity to gain leadership skills, develop your career path, and work in a diverse and supportive team environment
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Requirements: We are looking for someone who has a passion for delivering an amazing experience to customers, with a keen eye for detail and an ability to work collaboratively as a team. You will also need resilience, self-motivation, and energy to create our signature customer experience.
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What We Offer:
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We offer a multitude of benefits, including an attractive base salary and fantastic career-growth opportunities. All new Customer Advisors receive NAB's tailored onboarding and training program to ensure they are set up for success.
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Culture and Diversity:
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We value diversity and inclusion in the workplace and strive to create an environment where everyone feels valued and appreciated for being their authentic selves. In partnership with our Employee Resource Groups (ERGs), we foster an inclusive environment where all colleagues' unique backgrounds and identities are understood, respected, and celebrated.
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Working Hours:
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The role's working hours will be 9:00am-4:30pm Monday to Thursday and 9:00am–5:15pm on Friday, offering a perfect balance between work and life tailored to fit your lifestyle needs.