About Cochlear
Cochlear's
mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives. Learn and grow with us as we tackle the most complex challenges in helping people to
Hear Now. And Always.
Cochlear
is the global market leader in implantable hearing solutions including cochlear implant systems (CI) and bone anchored hearing aids (Baha).
Cochlear Asia-Pacific
, the fastest growing division of Cochlear Ltd, has a direct market presence in Japan, Korea, China, India, SE Asia and Australia & New Zealand.
Position Overview
As a member of the Australia & New Zealand (ANZ) team, reporting to the Senior Clinical Affairs Manager, ANZ, the Clinical Affairs Manager is primarily responsible for ensuring clinical excellence across sales, support and through our work with key opinion leaders.
This role will provide clinical education and technical expertise on Cochlear's implantable hearing solutions to internal stakeholders (ANZ Sales, Customer Service and Cochlear Engagement team), professional customers, and hearing partners across Australia and New Zealand.
The Clinical Affairs Manager will use their hearing implant experience, problem solving, and communication skills to answer a broad range of clinical queries, ensure complex situations are managed according to best practice across Australia and New Zealand, manage training and professional education programs and clinical product launch and lifecycle requirements for commercial products approved in region.
This is a contract position to cover a parental leave, estimated completion date is May 2027.
The Clinical Affairs Manager is at the heart of Cochlear's customer focused efforts, supporting the field team by:
* Acting as internal consultant and subject matter expert - demonstrating subject matter expertise in audiology, sound processors, patient management, counselling, programming and troubleshooting
* Provide technical and clinical expertise and information to calls received via the Clinical Helpline. Assist in 'on the spot' troubleshooting for Hearing Partner Clinicians over the phone.
* Developing and delivering professional education programs such as workshops, online offerings, peer-to-peer training, information sessions and roundtables to ensure that Cochlear maintains its clinical excellence
* Ensuring complex situations are managed according to best practice, including feedback to field, product development and other teams
* Assisting with training related to new and existing Cochlear products, including Cochlear Implants, Baha implants and sound processors.
* Acting as the conduit of information for telephone, email and website questions received by the Cochlear Customer Service or Field Teams.
* Engaging with healthcare professionals through product and clinical education programs.
* Mentoring new field team members as they build their skills in sales, cochlear implants and bone anchored hearing aids
You Bring Your Skills and Experience
As we grow our operations, we are looking for people with highly specialised skills and capabilities who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
Minimum:
* Masters Degree (or equivalent) in Audiology
* Certificate of Clinical Competence (CCC-A) or country equivalent
* Expert level knowledge of cochlear implants: minimum five years' experience in audiological management of cochlear implant patients
* Demonstrated skills in facilitation and adult learning
* Outstanding communication (written and verbal)
* Demonstrated ability to make timely, effective decisions, and to manage well under pressure
* High energy, empathetic and ability to influence employees at all levels
* Strong business acumen including problem solving skills, critical thinking and analysis
Ideal:
* Experience in a field/commercial role
* Experience with learning management systems
* Project management skills
In turn, you will have the unique opportunity to work across organisation boundaries and access to leaders and experts within the implantable hearing device industry. You will have the opportunity to be creative and build expertise in education across Cochlear ANZ and work with the field teams to provide excellent support to Customer Service, Customers and Hearing Partners.
How we recognise your contribution
We want Cochlear to be a place where our people enjoy coming to work. Through our internal programs and employee benefits we aim to create an environment where our people will feel valued and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
How to apply.
If you are excited about what you have read and would like to be considered for this role then please submit your resume and a covering letter detailing your suitability for this role.
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you.
Desired Skills and Experience
Cochlear Implants, Audiology, Training and Education.