Join to apply for the Manager, Executive IT role at Commonwealth Bank
About the Team:
The team provides high-touch technical support to the Executive Leadership Team, including C-Suite Executives and the Board of Directors. Their responsibilities include:
* Ensuring continuity and excellence in desktop, mobile, collaboration, and meeting technologies.
* Acting as escalation points for complex or high-impact incidents.
* Driving proactive service improvements using tools like NexThink dashboards and incident trend analysis.
* Coordinating support for high-profile events, hybrid meetings, and travel-related tech needs.
* Managing onboarding, access provisioning, and lifecycle support for executive users
To be successful in this role, some of the broad roles and responsibilities may include:
* Leading and developing a team of Executive IT Analysts that provide the technical support to our C-Suite Executives.
* Ensuring continuity and excellence in technology services for Executives, including desktop, mobile, collaboration, and meeting technologies.
* Acting as the escalation point for complex or high-impact incidents, ensuring rapid resolution and stakeholder confidence.
* Driving proactive service improvements, leveraging data insights (e.g., NexThink dashboards) and incident trends.
* Partnering with internal teams (e.g., Identity. CBA, Service Desk, Infrastructure) and external vendors to deliver integrated support outcomes.
* Managing operational risk, compliance, and service quality across all Executive IT touchpoints.
* Overseeing onboarding, access provisioning, and lifecycle management for Executive users.
* Coordinating support for high-profile events, hybrid meetings, and travel-related technology needs.
We're interested in hearing from people who possess the following:
* Proven leadership experience in IT support or end-user technology services, ideally within a high-pressure or executive-facing environment.
* Strong technical knowledge across Windows, iOS, Microsoft 365, and enterprise collaboration platforms.
* Familiarity with ITSM frameworks and tools (e.g., ServiceNow, Identity Manager, Apptio, JAMF, NexThink).
* Excellent stakeholder engagement and communication skills, with the ability to influence and build trust at senior levels.
* A proactive, calm, and solutions-focused mindset, especially under pressure.
* Experience managing shift-based teams, on-call rosters, and extended support hours.
* Ability to lead through ambiguity, drive change, and foster a culture of accountability and continuous improvement.
Working with us
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a workplace that is free from discrimination and where everyone feels valued and respected.
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