We have an opportunity to join one of our wonderful Brisbane properties in the role of Guest Service Agent.About the RoleAs a Guest Service Agent, you will play an integral role in delivering service excellence. You will receive comprehensive training to equip you with the necessary skills. Working in a team-focused environment, you will have opportunities to develop your skills and grow your career within Meriton Suites.Your key responsibilitiesAnticipate guest needs and provide prompt, efficient, and polished service in response to guest requests.Ensure all guests are warmly welcomed during check-in, check-out, and throughout their stay.Promote and upsell hotel facilities and services through solid product and service knowledge.Communicate effectively and liaise with all departments, understanding the importance of teamwork within hotel operations.To be successful in this role, you will haveCustomer service experience.A passion for the hospitality industry.Impeccable grooming and presentation.The ability to work in a team and under pressure.Experience in a 4-star or 5-star hotel (desirable).Full availability to work a 7-day rotating roster.Why Meriton Suites?Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationwide.Base salary + Superannuation + 17.5% annual leave loading for award-based employees.Opportunities for career development across locations in Sydney, Brisbane, Gold Coast, Canberra, and Melbourne.Access to 'Merit Academy', our online training platform, to further develop your skills and knowledge.Paid parental leave.Access to Employee Assistance Program (EAP) for professional and personal support.Friends and family discounts.Team activities and social events.Comprehensive induction program for all new starters.If interested, please click on the Apply Now tab below.Only shortlisted applicants will be contacted within 7 days. Permanent residents only may apply. External agencies are not considered, as recruitment is handled internally.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Do you have customer service experience?How many years' experience do you have as a guest services agent?Which statement best describes your right to work in Australia?Are you available to work on a rotating roster?What is your preferred work type?Hospitality & Tourism: 1,001-5,000 employeesMeriton Suites is Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites, ensuring the best accommodation in Australia. Our award-winning hotels are ranked highly across traveler review sites. For over 20 years, we have led the market in apartment-style hotel accommodation across Sydney, Brisbane, Gold Coast, Canberra, and Melbourne.For more information, please visit our website.To expedite your application, include any relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.Featured jobReception / Concierge - Front of House – BrisbaneFirst Contact5 days agoWhat can I earn as a Guest Services Agent?
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