Technical Account Manager
We're working with a lean, high-performing enterprise technology platform that's achieved impressive wins with tier-one banks, insurers and global brands. They're seeking a senior Technical Account Manager to own the day-to-day success and expansion across key enterprise accounts while helping scale their proven solutions globally.
The Opportunity
They've built a low/no-code platform that powers critical business communications and decision making for large enterprises. Every solution is different - no two implementations are the same - and they've successfully deployed complex systems in weeks where traditional vendors take quarters or years.
Location: Sydney - North Shore
About the Company
They run lean and fast - focused on outcomes over outputs with a culture that values curiosity and ownership. They've recently secured multi-year contracts with their major accounts and are looking for a Technical Account Manager to support delivery and expansion.
The Role
You'll be the person who connects senior client stakeholders with the company's product/engineering leaders - coordinating implementations, maintaining service excellence, and identifying expansion opportunities across enterprise accounts.
What You'll Do
- Own enterprise relationships - Manage a small portfolio of key enterprise accounts with regular stakeholder meetings across multiple departments and solutions.
- Coordinate end-to-end implementations - Drive requirements, timelines, UAT and go-live processes for new market rollouts and solution deployments.
- Identify and progress growth opportunities - Map account potential, secure introductions to new departments/markets, and expand usage across business units globally.
- Maintain operational excellence - Ensure SLA adherence, identify and escalate issues, maintain documentation, and coordinate between technical teams and clients.
- Enable commercial expansion - Identify new use cases regularly, working with leadership to convert opportunities within existing accounts.
About You
- Experience as a Technical Account Manager, Customer Success Manager, or Project Manager within SaaS, telecommunications, fintech/payments, or complex B2B technology.
- You've successfully managed complex enterprise implementations across multiple teams and vendors.
- Strong technical literacy with APIs, data flows, messaging/communications concepts, and enterprise security/compliance.
- You're comfortable with senior stakeholders including C-suite and technical leaders.
- Commercial mindset - naturally spotting value opportunities and crafting business cases.
- High degree of autonomy and comfort with ambiguity in fast-moving environments.
Nice to Have:
- Background in telco/critical communications, banking/insurance, or lending sectors.
- Experience deploying multi-country programs with market-specific requirements.
- Exposure to AI/automation workflows or decisioning engines.
The Right Fit
You're someone who thrives when you can see your impact in real time. You're a natural organiser who brings structure to complex situations while staying versatile when things change.
Why Join?
- Own relationships that matter - You'll be the trusted advisor to senior executives at major banks and insurers, building your reputation and network at the highest levels.
- Accelerate your career - Get exposed to multiple industries, business models and cutting-edge technology that typically takes years to access in larger organisations.
- See your impact immediately - In a lean team, your wins are visible and celebrated, and you'll directly shape how major enterprises operate.
- Work with genuine flexibility - After initial onboarding, you'll have real control over how you manage your time and workload.
- Learn from founders - Direct mentorship and collaboration with successful entrepreneurs who've built this from the ground up.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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