National Account Manager – Big W & Amazon
Locations: Melbourne Office. Time type: Full time. Posted on: Posted 3 Days Ago. Time left to apply: End Date: March 7, 2026 (30+ days left to apply). Job requisition id: JR002592.
We are PZ Cussons. Our purpose is \"For everyone, for life, for good.\" Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do. Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well‐loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.
Well‐regarded international FMCG with iconic brands. Ownership of Amazon & Big W accounts. Genuine career development and progression. High‐performing, supportive culture — plus half‐day Fridays.
We are deeply committed to our people and their development. Every employee has a structured development plan and ongoing opportunities to build capability and advance their career. Our Social, Health & Well‐being Committee drives a vibrant calendar of activities — from step challenges and coffee mornings to trivia, ice‐cream tastings and Dragon Boat racing. We also offer volunteer days, quarterly social events like pickleball, monthly staff discounts, and half‐day Fridays every week.
The Role
As the National Account Manager for Big W and Amazon, you will join a high‐performing Commercial team and report to the National Business Manager. You will own the customer relationships, deliver against commercial commitments, and unlock new growth opportunities across both physical and digital retail environments. You will shape customer strategy, lead joint business planning, optimise execution, and champion our brands across two of the most dynamic channels in the market. This role is critical to driving sustainable, profitable growth. You will represent a diverse and market‐leading portfolio including Morning Fresh, Rafferty's Garden, Original Source, Radiant, Fudge, Imperial Leather and St. Tropez.
Key Responsibilities
* Achieve and exceed sales, gross margin and profitability targets
* Contribute to the development and execution of customer and channel strategies
* Build strong, influential relationships with key customer stakeholders
* Lead category review processes and deliver compelling insights
* Implement and execute promotional plans with excellence
* Grow and optimise distribution of new and existing products
* Deliver accurate forecasting and commercial analysis
About You
You are a natural relationship builder — authentic, positive and commercially sharp. You're a driven team player who pushes yourself to improve, thrives under pressure and listens deeply to understand customer needs.
You will ideally bring:
* Strong customer management experience with a track record of over‐delivering in fast‐paced FMCG or aligned industries
* Proven eCommerce and digital capability, ideally with exposure to Amazon's ecosystem and omnichannel execution
* Exceptional account management skills with the ability to influence, negotiate and build strong partnerships
* A history of delivering against stretch sales and profitability targets
* A willingness to challenge the status quo and identify new growth opportunities
* High levels of passion, ownership and commercial drive, with a relentless focus on results
If you're ready for the next step in your career — or looking for a new challenge within a well‐regarded international FMCG that invests in your development — we'd love to hear from you. Please note, we will commence screening immediately, so apply today! and unfortunately due to anticipated volume only shortlisted applicants will be contacted. PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!
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