* Service Delivery Analyst
* Competitive salary with 20% bonus
About Our Client
This large organisation operates within the property industry and is renowned for its innovative approach and commitment to excellence. With a strong presence in Sydney, the company is dedicated to delivering high-quality services and maintaining a robust technology infrastructure.
Job Description
* Provide first-level and second level IT support to internal stakeholders and resolve technical issues promptly.
* Monitor and manage service desk tickets, ensuring timely resolution and escalation when necessary.
* Assist with the setup and maintenance of hardware, software, and user accounts.
* Document and maintain accurate records of support requests and resolutions.
* Collaborate with the technology team to improve IT processes and systems.
* Provide training and guidance to users on IT tools and best practices.
* Ensure compliance with company policies and IT security standards.
* Contribute to continuous improvement initiatives within the service desk function.
The Successful Applicant
A Successful Service Desk Analyst Should Have
* Relevant qualifications in Information Technology or a related field.
* 4+ yeras Experience in a level 2 service desk or IT support role within a professional environment.
* ITIL certification holder
* Experience in Ms Entra ID, Active directory and Service now
* Strong problem-solving skills with a proactive approach to troubleshooting.
* Excellent communication and interpersonal abilities.
* Knowledge of IT systems, applications, and hardware.
* Australian Citizen or PR holder
* A commitment to providing high-quality customer service.
What's on Offer
* Permanent role based in Sydney.
* This is a full time onsite role
* Collaborative and supportive company culture.
If you're ready to take the next step in your career as a Service Desk Analyst in Sydney's property industry, we encourage you to apply now
Contact: Hima Arafath
Quote job ref: JN