Job Description About The Role Reliability Engineers act as a bridge between development and operations, applying a software engineering mindset to system administration challenges. They divide their time between operational/on‑call responsibilities and building systems and software that enhance site reliability and performance. They provide Application Infrastructure Administration services for enterprise and corporate platforms including PeopleSoft ERP systems, Oracle databases, middleware components, related infrastructure and integrations, ensuring optimal performance, availability and scalability of enterprise systems.
Reliability Engineers develop self‑service tools for internal users who depend on their services. They collaborate closely with other engineers, architects, and stakeholders to ensure that solutions meet non‑functional requirements such as availability, performance, scalability, security, observability, and maintainability. This includes implementing monitoring and alerting frameworks, conducting reliability reviews, and automating infrastructure to enforce consistency and resilience from development through to production. Additionally, they contribute to the continuous improvement of reliability engineering practices, tools, and methods.
What You’ll Do
Drive Resiliency and Availability : Collaborate with Platform Engineering, Product teams, and the PeopleSoft application support team to enhance the reliability and performance of PeopleSoft and related systems across Griffith’s environments. Champion operational best practices and uphold quality throughout the product lifecycle to ensure high availability and seamless user experiences.
Champion Automation : Design and build robust automation solutions to streamline the deployment, monitoring, and incident response for PeopleSoft systems, minimizing manual intervention in repetitive support tasks and increasing system reliability.
Infrastructure as Code : Apply your knowledge of tools like
Terraform
and
Ansible
to manage infrastructure consistently across Griffith’s systems. Enable the automated provisioning and scaling of PeopleSoft environments, ensuring repeatable and predictable deployments.
CI/CD Optimization : Enhance continuous integration and delivery pipelines to accelerate deployments of PeopleSoft updates and patches while maintaining high system reliability and security standards.
Observability Enhancement : Integrate
PeopleSoft
applications with observability tools to monitor system health, application performance, and user experience. Build dashboards and automated checks that provide actionable insights into system status and application uptime.
Drive Innovation : Drive Griffith’s adoption of cloud‑native infrastructure, modern
DevOps
practices, and observability tools to optimize the operation of
PeopleSoft
and other enterprise applications in a hybrid cloud environment.
AI/ML Integration : Collaborate with cross‑functional teams to integrate AI/ML frameworks, chatbots, or diagnostic agents to enhance automated troubleshooting, enrich operational intelligence, and optimize PeopleSoft operations for end‑users.
Lead Technical Growth : Mentor colleagues and promote the development of automation, reliability, and
DevOps
best practices, sharing your expertise to elevate the technical capability of the Digital Solutions team.
Why You’ll Love It
Meaningful Impact : Your work will directly support Griffith’s core academic and research missions by ensuring the
PeopleSoft
environment remains reliable, available, and scalable.
Technical Growth : Work with highly skilled professionals and contribute to shaping the university’s technology strategy, with opportunities to deepen your expertise in
PeopleSoft
systems, cloud‑native technologies, and automation.
Professional Development : Access learning opportunities, attend conferences, and pioneer new technologies while refining your
PeopleSoft
engineering and automation skills.
Work‑Life Balance : Take advantage of Griffith’s flexible hybrid work arrangements (mix of on‑campus and work‑from‑home options) and comprehensive staff benefits.
Inclusive Environment : Be part of a collaborative, diverse, and supportive team, committed to fostering an environment of creativity, innovation, and problem‑solving.
Security Focus
Experience with modern secret management and best practices for identity and access management.
Understanding of regulatory and security compliance (e.g., PCI, SOC) in digital environments.
Familiarity with secure service‑to‑service communication protocols, including mutual TLS authentication, is highly valued.
What Makes You Thrive
A
passion for automation
and improving the reliability of complex enterprise systems like
PeopleSoft .
Enjoys
mentoring others, sharing technical knowledge, and fostering a
culture of learning
and collaboration.
Analytical, systematic, and solutions‑oriented in problem‑solving, with a focus on reliability and performance.
Comfortable with adapting to new technologies and
improving existing systems
to deliver value at scale.
Team Culture
Collaborative environment that values diverse perspectives.
Promotes knowledge sharing, continuous learning, and professional growth.
Encourages experimentation and creative solutions in support of Griffith’s digital transformation.
Impact & Growth
Define and deliver Griffith’s digital vision, contributing significantly to the
PeopleSoft
ecosystem and beyond.
Mentor colleagues and contribute to the technical community.
Drive adoption of modern DevOps, modernization efforts and observability practices.
Influence architectural and technology decisions for university‑wide impact.
Innovate in applying AI/ML to digital operations and user experience and automate routine tasks.
About You
The occupant of this position will hold a relevant degree in Information Technology, Computer Science, or a related discipline, with relevant experience; or an equivalent combination of relevant experience and/or education/training.
Experience should include system administration, application support, or infrastructure management in enterprise environments preferably with exposure to ERP systems such as PeopleSoft.
Desirable Requirements Include
Experience in the Higher Education sector and an understanding of its operational systems and data requirements.
Experience with Oracle database administration or cloud database platforms or containerisation technologies.
ITIL Foundation certification or equivalent knowledge of IT service and change management principles.
Willingness and availability to participate in on‑call support and provide after‑hours support, particularly during release management and critical maintenance activities.
The successful applicant will have unrestricted Australian work rights and may be subject to a criminal history check. Please note sponsorship will not be available for this position.
What we can offer This is a continuing opportunity based at Brisbane South (Nathan). As Griffith is a multi‑site University you may be required to work across other locations.
HEW 7 Salary – Base range - $104,504.60 - $113,219.43 + 17% super. Full package range - $122,270.38 - $132,466.72.
Additional Information Why join Griffith
Wide range of Learning and Development opportunities
Mix of on campus and work from home options available and a supportive work environment
Salary packaging options and corporate health discounts
Generous leave entitlements including paid parental leave and leave loading
Support with future learning opportunities through our educational staff assistance scheme
Opportunities for internal mobility
Health Safety and Wellbeing initiatives – on campus Gym facilities
At Griffith, we’re committed to providing a safe and inclusive environment for all – whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender‑based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero‑tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.
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