Job Title
A Guest Service Agent Team Leader is responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.
About the Role
This leadership position involves guiding a team to provide personalized services, managing guest interactions, and maintaining high standards of quality and safety.
Key Responsibilities
* Supervise and mentor a team of Guest Service Agents to achieve excellent customer satisfaction.
* Develop and implement strategies to improve guest engagement and loyalty.
* Maintain accurate records and reports on guest interactions and team performance.
Requirements
* Strong leadership and communication skills with the ability to motivate and train a team.
* Excellent problem-solving and conflict resolution skills.
* Ability to work rotating 7-day shifts, including evenings and weekends.
* High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer
* Competitive salary and benefits package.
* Ongoing training and development opportunities.
* Flexible working hours and a dynamic work environment.
We Are Looking For
A dedicated and results-driven leader who is passionate about delivering exceptional guest experiences and driving business growth.