Assistant Spa Manager | Eliva Spa | InterContinental Sydney Coogee Beach
Eliva was introduced in 2025 with the launch of its signature spa at the InterContinental Sydney Coogee Beach. Featuring five luxurious treatment rooms and world-class amenities, the spa offers state-of-the-art therapeutic rituals that set a new benchmark for luxury wellness in Australia. Eliva Spa Coogee is opening in late April 2026 and we are looking for interested candidates to join our world class team.
As Assistant Spa Manager, you will be an integral member of the Eliva Spa Coogee opening team and assist to deliver the daily spa operation and ensure guests have a luxury experience. You will work closely with the Director of Spa & Wellness in establishing and maintaining operating criteria, adherence to protocols and standards, handle VIP guests, colleague engagement and deliver ongoing training of the team.
This is a hands-on role, so you must have a genuine passion for maintaining your connection to delivering luxurious massages and therapies according to brand standards and protocols some of the time.
Assist to direct all daily spa operations including treatments, retail, memberships, and wellness programming.
Manage the team to ensure delivery of exceptional service standards and compliance with health and safety regulations.
Responsible for the overall performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.
Be familiar with all services offered at the Spa and know the costs and procedures to be able to upsell and rebook all your guests.
Maintain a sound knowledge of all product ranges offered in the Spa.
Review the daily bookings schedule and keep updated with any changes at the reception on a continual basis throughout the day.
Follow robust policies and procedures, protocols and training plans to ensure that all colleagues are provided with solid foundations for their continued success.
Deliver on the clear performance expectations (KPI's) and leadership competencies. These will form the foundation of your performance expectations.
Candidates must hold a valid work right/visa in Australia to be considered. Kind reminder that sponsorship is not available.
Minimum of two (2) years' experience as an Assistant Spa Manager / Supervisor within a luxury hotel Spa, or upmarket independent Spa.
A Diploma in Beauty Therapy and/or Certificate IV in Massage or equivalent, with hands‐on experience in spa treatments.
Skilled in delivering both high end facial and body treatments, with the ability to personalise each experience to suit guest needs.
Flexible availability to work a rotating roster which may include evenings and weekends.
Impeccable grooming, attention to detail, curiosity and innovation, and time management to ensure every treatment runs smoothly.
A strong understanding of the spa and wellness industry, with a calm, professional manner when working under pressure.
Proven customer service and retail sales skills, with a demonstrated passion for creating memorable guest experiences.
Commitment to meeting performance expectations through training and clear KPIs.
Deep knowledge of wellness industry trends, guest expectations, and service innovations and experience using spa management systems.
Experience with booking systems for spa management operations is required.
A valid RSA is required to serve alcoholic beverages and Police Check is desirable.
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today
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