We are looking for someone to join our team who has a passion for great leadership and great customer service. This role is diverse and oversees operations across the entire club including Gaming, Cash Management, Concierge, and the bowling greens, in our beautiful, newly built club.
A great opportunity
In this role, you will have the keys to the castle. Each day is varied, including:
* Problem solving and implementing solutions to ensure a positive customer experience
* Providing leadership, direction and support including coaching & performance management
* Building and fostering highly effective working relationships across multiple venues
* Monitoring and responding to service levels and assisting where appropriate
* Implementing and championing change as part of a progressive and evolving organisation
* Conflict management and managing complex operational issues
* Providing a safe environment for our team and community
About You
You consider yourself a people person, with a knack for building relationships, investing in your team and making people feel welcome. You also have:
* At least 12 months experience managing a team of people with varying levels of experience
* Confidence to work independently and think on your feet to resolve issues and manage tricky situations
* Exceptional experience in communicating with both customers and team members and be able to demonstrate the ability to have the 'difficult conversation'
* Demonstrated leadership skills in coaching and motivating a team of employees
* General knowledge & experience of Club operations and guiding legislation
* A high standard of presentation and exceptional communication skills, including report writing and other formal documentation
* A high degree of discretion, integrity and confidentiality
* Flexibility and availability across the operating hours of the Club
* Current RSA and RCG certificates
Our Benefits
Our team are our greatest asset, with countless great people within these walls, think of the friendships and connections ahead Additional benefits include:
* Strong connection to our local community and the chance to make a significant contribution every day
* Above award wages with late penalties every day of the week
* Free gym membership to keep you healthy
* Free espresso coffee and soft drink for all team members
* Career and development opportunities in hospitality (including up to $1,500 in scholarship funds per person)
* Secure employment with a multi-venue business operating for over 50 years
* Rotating roster with varying days off to give you time to relax and unwind
* Generous discounts on food, coffee and events at our 5 clubs across NSW
Join our team and we will celebrate your individuality, unique talents, and value your expertise. You'll contribute to our team great team of innovative, talented people who genuinely help each other succeed. Apply now and find out why Life's Great when you work with us.