Job Description - Insurance Operations Manager (MER0004087)
Insurance Operations Manager Group : Mercedes-Benz Group AG
Overview
At Mercedes-Benz Financial Services Australia, we offer financial and insurance solutions and convenience that our Retailer Network and customers need—all at a great place to work. As part of the global Mercedes-Benz Mobility AG organisation, we're proud to be a driving force in the automotive sector.
We're firmly focused on the key global trends of our time: electrification, sustainability, digitalisation and artificial intelligence. We have a clear ambition:
Best‐in‐class mobility services — customer‐centric, seamless and flexible
What's in it for you?
We can't achieve this ambition without dedicated, passionate employees. We're seeking an experienced and results‐driven Insurance Operations Manager to play a critical role in driving the growth, performance and sustainability of our Insurance Services business.
Reporting to the Head of Insurance Services, this role is pivotal in managing relationships across our Retailer Network and insurance partners, supporting strategic business development initiatives, and acting as the local Product Owner for our Insurance Point of Sale (IPOS) system.
If this sounds like the role you've been looking for, we'd love to have you on board—we can make a difference together. Please apply by Wednesday 25 March.
What you'll do:
* Develop and maintain strong, collaborative relationships with insurance partners and the Retailer Network and to support strategic growth, profitability and customer value
* Support the achievement of insurance financial targets, including penetration, revenue, profitability and operational expenditure
* Act as the local Product Owner for the IPOS system, representing market requirements and coordinating enhancements, testing, deployment and training
* Oversee and support day‐to‐day insurance operations, ensuring efficient processes and high service standards
* Monitor performance, analyse trends and manage local and global reporting requirements
* Lead, coach and develop team members, supporting performance management, capability uplift and career development
* Contribute to and support projects focused on operational efficiency, revenue growth and future value propositions
* Work closely with Legal & Compliance to ensure adherence to AFSL obligations, insurance regulations and internal policies
* Support audits, compliance training and governance activities across the Insurance Services function
Qualifications
The skills and experience we're looking for:
* Extensive experience within automotive insurance or financial services, with strong knowledge of the Australian insurance and regulatory landscape
* Proven experience managing complex stakeholder relationships, ideally within a retailer or dealer network environment
* Demonstrated leadership experience, with the ability to coach, motivate and develop team members
* Strong commercial acumen with experience supporting sales growth, profitability and business performance
* Exceptional communication, negotiation and influencing skills, with the ability to present complex information clearly
* Experience working with Point of Sale or digital insurance systems; Product Owner experience highly regarded
* Strong organisational, analytical and problem‐solving skills, with the ability to manage multiple priorities
* Proficiency in Microsoft Office and confidence working with reporting and performance data
* A qualification in Business, Finance or an insurance‐related discipline is desirable
About us as an employer
At Mercedes-Benz Financial Services Australia, we believe our people make the difference. We proudly offer generous employee benefits, including discounted car leasing and purchase options, on‐site parking, gym, cafeteria and more.
We support flexible ways of working, combining time in the office with remote work options. We are proud to be recognised as a Workplace Gender Equality Employer of Choice and foster a flexible, inclusive and progressive workplace culture.
Our commitment to our people extends to employee recognition and reward programs, as well as ongoing learning and development opportunities.
We aim to facilitate improved business outcomes and achievement of business goals by embracing diversity and inclusion and eliminating discrimination based on race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.
Organization and Location
Mercedes-Benz Financial Services Australia Pty. Ltd.
Primary Location: Australia-Victoria (Australia)-Mulgrave/Melbourne
Work Locations: 41 Lexia Place Mulgrave/Melbourne
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