A Service Advisor is required to join our team and deliver an exceptional customer service experience. The ideal candidate will have a proven background in customer service and the drive to excel in a professional environment.
This role offers a challenging and rewarding opportunity for a motivated individual to grow their career in the automotive industry. As a Service Advisor, you will be responsible for greeting and serving customers, advising them on vehicle updates, and ensuring customer satisfaction through excellent customer service.
The successful candidate will have consistently created a memorable customer experience, explained the value of vehicle services and repairs, and worked cooperatively in a team environment. They will also have exceptional organizational skills with strong time management, previous experience using dealership DMS (EraPower), and a current driver's license.
We are seeking a dedicated and passionate individual who is committed to achieving high levels of customer satisfaction. If you have a passion for the automotive industry and are looking for a long-term opportunity to grow your career, then this is the ideal role for you.
* Greet and serve customers for the service department.
* Advise customers on vehicle updates regarding repairs or servicing.
* Follow manufacturer and dealership warranty policies effectively and efficiently.
* Coordinate daily service appointments.
* Meet individual and team targets.
* Ensure customer satisfaction through excellent customer service.
Required Skills and Qualifications
The following skills and qualifications are essential for this role:
* Consistently creating a memorable customer experience.
* Explaining the value of vehicle services and repairs.
* Working cooperatively in a team environment.
* Genuine care for external and internal customers.
* Exceptional organizational skills with strong time management.
* Previous experience using dealership DMS (EraPower).
Benefits
We offer a range of benefits to support the health and wellbeing of our employees, including:
* Attractive remuneration package with the opportunity to maximise earning potential with an industry-leading commission structure.
* Staff and family benefits, including discounts on vehicles, finance, and servicing.
* Discounted health insurance.
* Access to our Employee Assistance Program.