Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,Joinus andbecomeaHeartist.
Job Description
Job Purpose
To plan and coordinate all Reservations activities to ensure a smooth and efficient running of the Department, whilst ensuring maximum revenue is achieved and high occupancy is maintained.Provides ongoing leadership,supportand guidance to the entire Reservations team to ensure the overall success of the Department.
Primary Responsibilities
Supervision,supportand training of ReservationsTeamMembers to ensure standards and procedures areobservedto provide a consistent,high levelof service for all guest contact
Prepare yearly forecasts of occupancy and revenue in conjunction with Management
Prepare and follow monthlyobjectivestoincrease occupancy and revenue
Handles all incoming reservations enquiriesin a timely manner, taking particular care to up-sell andmaximise revenue opportunities
Explain variances between forecast and actual occupancies andadviseManagement accordingly
Ensure revenue is maximised through revision of occupancies,especially during peak seasons
Ensure familiarity with the reservations system, all tiers of the rate structure,occupancyand Property features to maximiseoccupancy at every opportunity
Manages internal allocations of promotional specials, Unit Owners, RCI and Minimum IncomeAgreement units
Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area
Compile relevant Reservations reports as necessary
Coordinate group bookings at theHotel,attemptingto fulfil client requests and special needs where possible
Identifiestheearly stagesin over-booking situations andattemptsto find solutions oralternatives to mitigate this
Check manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system
Hold regular yield meetings with the General Manager and Front Office Manager to review high and low occupancy periods,eventsand review opportunities
Attend regular Front Office meetings to ensure clear communication between the Front Office Team, SalesTeamand Reservations Team
Maintains records of special accounts and travel agency statistics, to provide Sales withaccurateaccount statistics
Advise Sales Team of any relevant sales leads
Qualifications
* Minimum 1 year experience in a reservations/sales leadership role
Qualifications in Hospitality/ Tourism Management or Sales/Commercial
Hotel industry experience is preferred but not essential
Demonstratedleadershipexperience, in a sales environment preferred.
Strong computer and systems skills preferably in Opera Cloud.
Additional Information
Strong analytical skills.
Positive energy, eye for attention to detail and strong drive for results
Ability to work with multiple stakeholders and fast paced environment
Appropriate working rights to work within Australia
An ability to understand and navigate complex stakeholder environments
Strong focus and passion for hotel operations
Sound understanding of emerging trends in the industry
Demonstrated ability to coach, mentor, develop and inspire teams
Confident and articulate communication, negotiation,relationshipand networking skills
Time management skills with the ability to multitask
Strong personal integrity
Good interpersonal skills with ability to communicate with all levels of team members
Flexible and able to embrace and respond effectively to change
Role model in Accorvalues andHeartistculture
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