Technical Officer - Financial Operations
Financial Systems and Operations Branch within Defence Finance Group is calling for applications from individuals to provide exceptional customer service and assist in resolving internal and external stakeholder issues and process financial data.
In this role, you will:
* Deliver high quality customer service to achieve business outcomes
* Respond to queries or escalated customer enquiries via telephone and email in a professional and timely manner
* Follow procedures to accurately process invoice data verification to facilitate invoice payments
* Demonstrate commitment to on-the-job training and participate in activities to build and maintain customer service skills, system knowledge and understanding
* Work collaboratively and contribute to team goals and objectives, establish rapport and maintain internal and external relationships
* Actively participate in business improvement and change management with a customer / client focus
* Have a strong attention to detail
* Actively listen, support colleagues and share information with your team
* Respond to other duties as required and take directions from Team Leaders in a positive and proactive manner
Financial Systems and Operations provides support to the whole of Defence. This may necessitate variable start and finish times to meet business outcomes within our bandwidth. On-the-job training will be provided to successful applicants.
About our Team
Accounts Payable is a critical function within the finance department responsible for managing Defence invoices. The team plays a vital role in ensuring supplier invoices are processed accurately and paid on time, while ensuring adherence to government policies, contract terms and helping maintain strong supplier relationships. We provide a working environment that offers a diverse range of work, flexibility to be innovative, work with talented colleagues, and be guided and supported to ensure you always have everything needed to succeed.
Specific advantages include:
* The flexibility to work in a range of locations across Australia.
* A career pathway with comprehensive professionalisation and skilling programs to support your development.
* Opportunities to work with visionary and experienced Financial processing specialists
* A generous remuneration package, including 15.4% employer superannuation contributions, conditions of service, leave provisions and flexible work options.
* The opportunity may arise to travel to other sites.
The successful applicants will be required to work during standard business hours, within the bandwidth 7.00am to 17.00pm (can be up to 19.00pm) Monday to Friday, excluding public holidays.
Our Ideal Candidate
The ideal candidate for the Technical Officer position will possess skills to work under general direction; you will have demonstrated customer service experience and the ability to work collaboratively with your peers for a positive and productive work environment. The role requires you to follow procedures, ensuring positive outcomes in a fast-paced team environment.
Our Ideal candidates for Financial Systems and Operations will:
* Have a strong client focus with previous customer service experience and a flexible and positive "can do" attitude
* Respond to other duties as required and take directions from Team Leaders in a positive and proactive manner
* Understand and support the organisations vision and business objectives
* Understand and follow procedure, policies and processes to complete a range of tasks
* Build and sustain positive relationships with team members and stakeholders and exercise good judgement in resolving queries
* Actively participate in teamwork activities and operates as an effective team member
* Be digitally aware and use technology to undertake operational work in a financial environment
* Work well within a team based environment and seek efficiencies in processes
* Is committed and focused on achieving objectives and takes responsibility for completion of work and seeks assistance when required.
Application Closing Date
Sunday 8 February 2026
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