Digital Experience and UX Lead How will you make an impact?
Are you passionate about making a positive impact on our members' dignified retirement?
As the Digital Experience and UX Lead, your mission is to revolutionize our digital landscape, ensuring our members and prospective members receive exceptional experiences tailored to their needs.
The Opportunity
Join our team and drive excellence by enhancing our digital channels. You'll collaborate across the organisation, providing strategic guidance on digital initiatives to ensure consistency and effectiveness. Reporting directly to the Executive Manager, Business Transformation, you'll champion member experience and lead the charge in transforming our digital presence.
About You
As a Digital and User Experience Lead, you'll thrive in a dynamic environment where creativity meets 's what we're looking for:
1. Lead the use of design research techniques to uncover customer needs and pain points
2. Understand, analyse, and mapplex journeys and processes to optimize user experiences
3. Develop data-driven digital solutions to enhance member engagement and retention
4. Formalise our digital design process, from research to prototyping, testing, and realisation
5. Analyse data and insights to better understand customer behaviour and guide our actions
6. Work closely with peers to develop digital experience strategies aligned with member needs
7. Champion human-centered design principles to deliver optimal member oues
8. Ensure digital products are designed with the customer in mind
9. Evaluate digital channel activity and use insights to improve member service
10. Enhance and manage the user experience of our digital channels
11. Collaborate with digital marketing, operational, and product development teams
12. Drive our organisation's digital transformation efforts
13. Degree or equivalent experience in Digital, merce, Finance, Anthropology, Psychology, or related fields
14. Minimum of 5 years' experience providing digital experience leadership in a corporate environment
15. Sound knowledge of superannuation products and markets.
Join us in shaping the future of digital experiences for our members and prospective members. Apply now to be part of our team!
What can we offer you?
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:
16. Hybrid and flexible work environment
17. 15% superannuation
18. Additional paid leave over Christmas and New Year
19. Additional 5 days paid "flex leave", so that you can take time out when you need it
20. 18 weeks paid parental leave
21. 3 daysmunity service leave
22. 4 weeks paid gender affirmation leave
23. Access to long service leave at 5 years
24. Access to subsidised financial advice
25. Dedicated per person development budget to support your growth
Just to name a few!
About us
At Hostplus, we passionately provide our over million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.
Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible oues, and what better feeling is there than knowing your role helps someone to retire with dignity and security?
Ourmitment to diversity and inclusion
We are passionate about creating an inclusive workplace that promotes and values diversity. We believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our members, and themunities we operate in.
We wee and encourage applications from people of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, neurodiverse individuals, women, and people with a cultural or linguistically diverse background. If a reasonable adjustment is required to assist you during the recruitment process, please reach out to us via email at
How do I apply?