Sales and Rentals Associate - Pro Audio & Recording
As a Sales and Rentals Associate at Long & McQuade, you will play a vital role in helping our customers find the right musical instruments and gear to meet their individual needs.
Key Responsibilities:
* Assist customers with the selling and renting of musical instruments and gear.
* Transport rental gear to and from vehicles, ensuring timely delivery and collection.
* Determine customer needs and match them with the ideal combination of our products and services.
* Demonstrate recommended products, highlighting their features and benefits.
* Respond promptly to telephone calls, providing exceptional customer service.
* Follow up on product orders with customers and suppliers, ensuring seamless communication.
* Employ a problem-solving approach with customers, utilizing our common sense philosophy to resolve issues.
* Maintain in-depth knowledge of our products, policies, and procedures.
* Attend regular staff meetings and training sessions to stay updated on industry developments.
* Enhance store appearance by merchandising effectively, creating an inviting atmosphere for customers.
* Participate in store maintenance, warehouse duties, and other related tasks.
Requirements:
* Must be a musician who plays at least one instrument.
* Able to demonstrate and educate customers on basic PA setup.
* Available to work weekdays, weeknights, and weekends.
* Effective troubleshooting skills over the phone and via email.
* Physically capable of lifting up to 65 lbs / 30kg.
* Excellent verbal communication skills.
* Possess a positive attitude and steady composure under pressure.
* Proven strong work ethic and commitment.
* High energy levels and enthusiasm.
* Able to excel in a fast-paced environment.
* Confidently recommend solutions to customers.
* Good organizational skills and attention to detail.
* Previous experience in retail or sales is an asset.
* Experience with Digital Mixers, DJ equipment, and/or Lighting would be considered an asset.