Position: Scheduling Assistant- Aged Care
Location: Pakenham
Employment Type: Part-time / Casual
Reports to: Business Services Manager
At Future Supports we provide exceptional aged care services that enable individuals to live independently in their own homes. Our mission is to support our clients in maintaining their quality of life within the community.
About the Role
We are seeking an organised and proactive Scheduling Assistant to join our growing team. This role is key to ensuring our clients receive reliable, high-quality support by coordinating staff rosters and managing day-to-day scheduling requirements. This role requires strong organisational skills, clear communication, and the ability to manage changing priorities in a fast-paced environment.
Key Responsibilities
* Create, manage, and update staff rosters in line with client care plans and service agreements
* Manage shift changes, leave requests, and unplanned absences
* Respond promptly to unplanned changes or cancellations
* Communicate effectively with support workers, clients, and internal teams
* Ensure rosters comply with relevant awards and organisational policies
* Maintain accurate scheduling records and documentation
* Support continuity of care by matching staff skills and experience to client needs
* Escalate staffing or scheduling risks to management when required
About You
* Previous experience in scheduling, rostering, or administration
* Strong organisational and time management skills
* Excellent communication and problem-solving abilities
* Ability to work calmly in a dynamic environment
* High attention to detail
* Confidence using scheduling systems and Microsoft Office
* Understanding of confidentiality and professional boundaries
Desirable
* Experience in NDIS, Aged care, or Community services
* Knowledge of SCHADS Award or similar
What We Offer
* Supportive and inclusive team environment
* Ongoing training and development
* A role where your work genuinely makes a difference
* Employee Assistance Program
Apply now and become part of a team committed to delivering reliable, person-centred support.
Company Overview
At Future Supports, we are dedicated to providing exceptional aged care services that enable individuals to live independently in their own homes. Our mission is to support our clients in maintaining their quality of life within the community.