At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
We are seeking an experienced and driven Branch Manager to lead our Newcastle operations and play a key role in driving performance, safety, and customer outcomes.
Reporting to the Regional Operations Manager, you will take full ownership of the Newcastle Branch, leading a team and overseeing all operational, financial, and customer service activities. This is a hands‐on leadership role where you will influence culture, performance, and growth.
Key Responsibilities
* Lead, coach and develop a team (5 direct / 25+ indirect reports)
* Lead and manage day‐to‐day branch operations across parts, service, and support teams.
* Drive a strong safety culture aligned with Komatsu's Golden Rules and HSE standards.
* Build and maintain strong customer relationships and deliver on the Customer Support Charter.
* Monitor and improve key KPIs including WIP, technician productivity, and sales performance.
* Manage branch P&L, budgets, and financial performance.
* Identify opportunities for growth and continuous improvement.
* Ensure compliance with company policies, governance, and risk management requirements.
* Maintain high standards of branch presentation, facilities, and asset management.
What we are looking for
* Proven leadership experience in operations, service, or customer‐focused environments.
* Strong commercial acumen with experience managing budgets and performance.
* Background in construction, mining, or heavy equipment industries (highly regarded).
* Excellent stakeholder management and communication skills.
* Ability to analyse performance, identify gaps, and implement improvements.
* Experience with systems such as SAP or Dynamics (desirable).
* Trade or technical background (advantageous).
Komatsu Benefits
* Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
* Financial: Income Protection Insurance provided through our company superannuation fund.
* Career: Recognition, awards, flexibility, further education studies and internal career development.
* Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
* Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
* Yearly Bonus: Potential to receive a yearly bonus.
* Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
Ready to get started? Simply hit the apply now button! Komatsu offers a zero‐harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.
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