Customer Service Liaison Role
We foster participant support at Feros Care.
* Key Responsibilities:
* Act as the first point of contact for clients, delivering exceptional service and support across a range of enquiries.
* Help people feel heard, understood, and empowered whether they are seeking information, assistance or reassurance.
* Provide high-quality customer service via phone, email, and other channels.
* Respond to enquiries with empathy, accuracy, and efficiency.
* Support clients in navigating services and accessing relevant information.
* Maintain accurate records and documentation using internal systems.
* Collaborate with internal teams to resolve issues and improve service delivery.
* Uphold company values and contribute to a positive team culture.
This is a full-time Monday to Friday role with standard working hours of 8:30am - 4:30pm. Due to daylight savings applicants must be flexible to work one of two shifts based on business needs QLD shift 8:30am-4:30pm QLD time (9:30am-5:30pm NSW time)
Requirements:
* Excellent communication skills.
* Ability to work in a fast-paced environment.
* Strong problem-solving skills.
* Good organizational skills.
* Ability to maintain confidentiality.
Benefits:
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
* A competitive salary and benefits package.