Role Overview
Do work that matters. Business Bank (BB) provides services and solutions for small to medium and enterprise customers, as well as regional and agribusiness customers. We're seeking a Senior Product Owner to lead the Merchant Payments Growth squad within the Payment Acceptance (SCALE COE) team. The role blends commercial and data‐led product leadership in a regulated workplace.
Key Responsibilities
* Own the growth system across the merchant lifecycle: Acquisition, Activation and Retention.
* Own the Acquisition, Activation and Retention strategy and roadmap for Payments Acceptance across website, online banking, mobile app, branch, and contact centre.
* Translate portfolio goals into clear product OKRs, a prioritised roadmap, and measurable delivery plans.
* Partner with Finance/Pricing/Product to understand and influence P&L drivers (e.g., CAC, margin, pricing/offer economics, LTV).
* Develop and optimise prospecting and acquisition strategies in partnership with channel owners (SEO, SEM, paid social).
* Drive conversion through landing page and funnel optimisation, retargeting, and personalised offers.
* Design and deliver assisted‐channel enablement (branch/contact centre prompts, scripts, servicing journeys, and decision support).
* Own the end‐to‐end merchant onboarding and activation funnel, reducing drop‐off and accelerating approval‐to‐first transaction.
* Validate customer problems, define learning objectives, and run discovery to inform prioritisation.
* Embed necessary controls while minimising friction (identity/KYC checks, fraud/chargeback considerations, eligibility rules).
* Define and maintain funnel metrics, cohort views, dashboards and leading indicators for acquisition and retention performance.
* Lead a high‐velocity experimentation program (A/B testing, holdouts, incrementality) across digital and assisted journeys.
* Use insights and analytics to develop portfolio optimisation initiatives.
* Lead the squad day‐to‐day: backlog quality, prioritisation, story mapping, acceptance criteria, dependencies, release planning and benefits tracking.
* Manage risks and compliance across streams of work, ensuring delivery is within risk appetite.
* Engage senior stakeholders, communicate trade‐offs clearly, and drive alignment in a matrixed environment.
What You'll Bring
* 7+ years' experience in Product (or Risk/Finance/Commercial analytics) within commercial banking, payments, fintech, or merchant acquiring.
* Demonstrated experience delivering growth outcomes in a mass‐managed environment (acquisition, onboarding conversion, activation, retention, churn reduction and/or lifecycle optimisation).
* Proven track record leading medium to large initiatives end‐to‐end, from discovery through delivery and measured benefits.
* Advanced commercial acumen: understands unit economics, portfolio performance, pricing/offer trade‐offs, and can link product choices to P&L.
* Strong stakeholder partnering skills across Product, Marketing, Sales/Service, Pricing, Finance, Risk.
* Highly proficient in Excel and data‐driven problem solving.
* Strong capability in analytics and insight generation (funnel analysis, cohorting, segmentation, attribution concepts, experiment analysis).
* Working knowledge of data tools such as SQL and/or SAS (preferred) and dashboarding/visualisation tool.
* Comfortable defining success metrics, setting up measurement plans, and making prioritisation decisions based on performance and evidence.
* Strong abstract reasoning and structured problem solving; can simplify complex systems into actionable plans.
* Excellent written and verbal communication; confident presenting to senior leaders and influencing across a matrix.
* A risk mindset: proactively identifies and manages compliance, operational and customer risks in product decisions.
* Experience building segmentation‐driven retention journeys, save/win back flows, or churn analytics (voluntary/involuntary) (highly desirable).
* Experience with pricing/packaging and offer governance in a B2B context (highly desirable).
Additional Information
Advertising End Date: 15/05/2026.
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