Overview
Operations Manager role at Cummins Asia Pacific, based in Geraldton, Western Australia. The role is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.
Key Responsibilities
- Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
- Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
- Responsible for all functions and financial metrics for the branch.
- Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
- Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
- Manages compliance with health, safety, and environmental standards and compliance.
- Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
- Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
Skills Required
- Builds effective teams - Building robust-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Decision quality - Making good and timely decisions that keep the organization moving forward.
- Develops talent - Developing people to meet both their career goals and the organization’s goals.
- Drives results - Consistently achieving results, even under tough circumstances.
- Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Compensation And Benefits
- Annual Salary commensurate with experience
- Superannuation
- Participation in an annual variable compensation (bonus) program
- Income protection insurance
- PC software/hardware and a range of vehicles
- Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
Qualifications
- Develops talent - Developing people to meet both their career goals and the organization’s goals.
- Drives results - Consistently achieving results, even under tough circumstances.
- Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Job Details
- Job : General Management
- Organization : Cummins Inc.
- Role Category : On-site
- Job Type : Exempt - Experienced
- ReqID :
- Relocation Package : No
Location: Geraldton, Western Australia, Australia
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