Overview
Operations Manager role at Cummins Asia Pacific, based in Geraldton, Western Australia.
The role is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.
Key Responsibilities
Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
Responsible for all functions and financial metrics for the branch.
Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
Manages compliance with health, safety, and environmental standards and compliance.
Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
Skills Required
Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Develops talent - Developing people to meet both their career goals and the organization's goals.
Drives results - Consistently achieving results, even under tough circumstances.
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Compensation And Benefits
Annual Salary commensurate with experience
Superannuation
Participation in an annual variable compensation (bonus) program
Income protection insurance
PC software/hardware and a range of vehicles
Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
Qualifications
Develops talent - Developing people to meet both their career goals and the organization's goals.
Drives results - Consistently achieving results, even under tough circumstances.
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Job Details
Job: General Management
Organization: Cummins Inc.
Role Category: On-site
Job Type: Exempt - Experienced
ReqID: 2416773
Relocation Package: No
Location: Geraldton, Western Australia, Australia
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