**Key Responsibilities**
- Design, support, and identify digital and on demand training.
- Facilitate a range of training sessions to new staff as well as role-based training.
- Build and maintain a team service framework, including a well-documented team service catalogue, a task management system, and a project planning framework.
**About you**:
- Working knowledge of Salesforce or other CRM platforms
- Experience delivering training, whether it be as a teacher, trainer, coach, or mentor
- Developed new training materials and services
- Exceptional interpersonal and stakeholder management skills
- Coordinated and delivered support desk services for teams
- Provided ongoing CRM support through troubleshooting and assisting staff in CRM related tasks to improve user efficiency.
**About us**
The Advancement team at the University of Sydney is one of the most successful fundraising programs in Australian higher education. Having completed the nation’s first $1BN fundraising campaign and recently launched the next, its success facilitates the largest real-world impact that philanthropic giving makes possible.
Since our inception 175 years ago, the University of Sydney has led to improve the world around us. We believe in education for all and that effective leadership makes lives better. These same values are reflected in our approach philanthropy and underpin our long-term strategy for excellence and growth. We’re Australia's first university and have an outstanding global reputation for academic and research excellence.
Working in the Advancement team at the University you will be part of a portfolio that raises funds for scholarships, cutting edge research and makes a real and substantial contribution to the improvement of the University, and the wider world. You will be joining a world-class team that cares deeply about making a difference and is both creative and evidence-led when it comes to improving performance.
**Why The University of Sydney**
When you join the University of Sydney, you become an integral part of a community in which you are fully supported to achieve your career ambitions. You’ll be in a workplace where development is encouraged, and intellectual pursuits foster a sense of purpose and confidence including:
- 35-hour work week
- adaptable working model
- up to 36 weeks paid parental leave
- access to health and wellbeing services
- tax-efficient salary packaging options
- ongoing training and development
**Sponsorship / work rights for Australia**
You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.
**Pre-employment checks**
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
**EEO statement**
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion.
**How to apply**
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the **Apply**button at the top of the page.
For employees of the University or contingent workers, please login into your **Workday**account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
**©**The University of Sydney
The University reserves the right not to proceed with any appointment.
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**Applications Close**
Tuesday 14 October 2025 11:59 PM