We’re Hiring: Individual Supports / Supported Employment Team Leader
Part-Time – 60 Hours per Fortnight
GOCare is seeking a motivated and experienced Individual Supports / Supported Employment Team Leader to join our team on a part-time basis.
This is a great opportunity for someone who is passionate about supporting people with disability and has the leadership skills to guide staff, coordinate services, and help ensure high-quality supports are delivered.
Qualifications-Must have Diploma of Community Services or Equivalent
Scope of the position
The IS/SE Team Leader oversees the day-to-day operations of Go Care Individual Support and Supported Employment ensuring the provision of high-quality, person-centred support and care to participants that optimises the quality of life of each person.
The Team Leader is the key contact and relationship champion with individual clients and carers. They ensure a strong customer service ethos is implemented in the delivery of timely services.
The Team Leader is to ensure that services provided abide by the NDIS Quality & Safeguarding Framework and Code of Conduct. delivery of a contemporary, individualized, community based, inclusive model of care. Ensure the safety and rights of participants are maintained and supported at all times.
Who should apply for this role?
This role is suitable for someone who would like to work for an organisation with a purpose that is having positive impact for people with disabilities and their families. We are looking for someone with Leadership and management quality that is able to work with client with complex needs and multiple stakeholders.
Skills required
* Leadership-Experience in leading teams is essential
* Communication skills-The applicant should have good verbal and written communication skills
* Organisational skills-Highly proficient in managing multiple tasks, keeping records, updating files, organising rosters, managing sick leave and bidding shifts, data entry and filing.
* MS Office Suite Google Suite-Proficiency in the use of MS Word, MS Excel, One drive, google.
* Interpersonal skills-The applicant should have excellent interpersonal skills and be able to liaise with a range of possible stakeholders, including support staff, participants and director.
* Productivity Tools-The applicant should have knowledge or should be prepared to learn how to use productivity tools such as Trello, Canva.
* NDIS-NDIS Worker Screening Clearance (this will need to be done before start of employment)
* NDIS-Experience in the NDIS field
Key Responsibilities and Duty Statement
1. Leadership, People Management & Culture
Key Responsibilities
· Train, supervise and mentor Support Workers, New Team Leaders, and Assistant Team Leaders
· Conduct 12‑monthly Performance Development Reviews (PDRs) for all IS and SE Support Staff and IS and SE Administration staff.
· Provide coaching, mentoring and constructive feedback to staff.
· Address performance concerns promptly and monitor team morale and wellbeing.
· Act as the main point of contact for all IS & SE support staff.
· Work collaboratively with the Administration Team and relevant departments.
· Foster an inclusive, respectful and values‑aligned team culture.
· Demonstrate and embed GOCare Core Values in day‑to‑day leadership practice.
· Lead by example and actively monitor staff compliance with organizational policies and procedures, addressing non-compliance through supervision, coaching and performance management process.
2. Recruitment, Onboarding & Workforce Capability (in collaboration with People & Culture)
Key Responsibilities
Assist in the recruitment of support staff, including shortlisting, interviews and selection as required.
Coordinate and support onboarding processes in collaboration with the People & Culture Department.
Conduct staff inductions covering GOCare policies, NDIS requirements, IS and SE operations and WHS.
Implement and maintain training and capability development systems.
Ensure completion of mandatory and role‑specific training.
Conduct structured follow‑up check‑ins with new staff at:
* 4 weeks
* 3 months
* 6 months
Identify and address early performance, wellbeing or capability concerns.
Document onboarding, training and follow‑up outcomes in line with HR and confidentiality requirements.
3. Workforce Planning, Rostering & Leave Management
Key Responsibilities
Oversee rostering for Support Staff
Ensure appropriate staffing levels and continuity of care.
Manage annual leave requests for full‑time and part‑time Support Workers in line with operational requirements.
Help our After Hours on-call services when they reach out for assistance.
Monitor daily After‑Hours On‑Call reports and attend to and address issues as required.
Support Services Assistant Team Leader in workforce coordination.
4. Administration, Compliance & Reporting
Key Responsibilities
· Maintain accurate, audit‑ready documentation includin
* Duty statements
* Participant snapshots and profiles
* Crisis management plans
* IS & SE procedures and policies
· Maintain and manage the role of Medication APO, including legal compliance and submission of monthly reports.
· Scan, upload and archive documents into GOCare systems within required timeframes.
· Audit shift notes, incident reports, medical forms, treatment sheets and medication records.
· Attend weekly Administration / Toolbox meetings and Services team meetings, including taking and distributing minutes.
· Maintain Confidentiality Practices on any HR related matters
· Contribute to the Services section of the Monthly Report.
· Complete online training modules (minimum 1 per week or as required).
· Remain up to date with NDIS legislation, policy and regulatory changes.
5. Quality, Risk & Continuous Improvement
Key Responsibilities
· Identify gaps in service delivery, policies and procedures.
· Develop and update IS & SE policies and procedures as required.
· Lead and support continuous improvement initiatives.
· Act quickly to resolve operational issues and emerging risks.
· Proactively suggest service improvements to management.
· Conduct Mini Audits
6. Customer Service, Participant & Stakeholder Engagement
Key Responsibilities
· Provide high‑quality customer service to participants, families, next of kin, support coordinators and external stakeholders.
· Respond to incoming calls and coordinate follow‑ups as required.
· Conduct regular participant and family follow‑ups (minimum once every 2 months).
· Conduct participants and stakeholders' surveys as per Go Care Policy
· Maintain effective relationships with allied health professionals and external partners.
· Promote GOCare IS and SE services and identify growth opportunities.
7. Teamwork, Values & Professional Conduct
Key Responsibilities
· Demonstrate and promote GOCare Core Values: Quality of Care, Community, Engagement, Employment, Empowerment and Teamwork.
· Collaborate proactively with internal teams and departments.
· Be supportive, accountable and responsive to team needs.
· Maintain professionalism, confidentiality and ethical conduct at all times.
8. Supervision, Performance & Accountability
Key Responsibilities
· Participate in 12‑monthly Performance Development Reviews.
· Act on feedback and agreed development actions.
9. Other Requirements
· Other administrative or operational duties as directed.
· Undertake direct disability support work when required.
· 100% readiness to undertake direct support work when required.
· Flexibility to meet operational needs of IS and SE services
· Understanding SIL and Respite and being able to support SIL and Respite when needed.
10. Demonstrate and practice core values of Go Care Support Services
* Growth and Development Foster growth by adopting an inclusive and diverse culture of constant improvement and sustainability
* Quality of service and care Strive for excellence in all aspects of care and customer service
* Community Actively uniting and inclusive and diverse community
* Engagement Cultivate engagement through open communication, collaboration, and inclusivity.
* Employment Empowerment through inclusive and diverse employment
Pay: $41.76 per hour
Expected hours: 30.0 per week
Work Location: In person