Join us for the
Business Process Operations Manager
role at
Hillebrand Gori - A company of DHL
.
Are you passionate about shipping, beverages, innovation and exceptional customer service? Hillebrand Gori is the beer, wine and spirits logistics powerhouse of the DHL Group. We go beyond moving containers, we connect people with products they love. With a global reach across the Americas, Asia Pacific, Europe and Middle East & Africa, we are one of the most renowned beverage logistics companies in the world. Start your career with our amazing team Learn more about us:
Job Purpose
The
Business Process Operations Manager
is responsible for leading and managing changes in operational, customer service, and business process outsourcing functions across both Sydney and Adelaide offices. Reporting directly to the Country Manager, this role ensures the efficient execution of import and export activities, compliance with global standards, and delivery of exceptional service to customers and partners.
In the first year you will get in-depth knowledge in Sydney operations, lead a team of Team Leaders and Operations Coordinators, driving excellence through process improvement, team development and financial performance management. The role requires a strong operational background, people leadership capability and a strategic approach to continuous improvement across both locations.
Key Responsibilities
Leadership & Team Management
Provide leadership, mentorship and direction to Team Leaders and Operations Coordinators in Sydney
Develop and maintain a collaborative, high-performing team culture aligned with company values and performance expectations
Oversee recruitment, onboarding, training and professional development of staff to ensure strong operational capability
Conduct regular one-on-one and team meetings to review performance, address concerns and support continuous growth
Manage workforce planning, including scheduling, leave management and performance reviews in collaboration with team leaders
Operational Management – Import, Export & BPO
Oversee all import, export and BPO operations across Sydney, ensuring smooth, compliant and efficient processes from order creation to final delivery
Ensure adherence to company policies, global freight agreements, SOPs and industry regulations
Maintain high data integrity and system accuracy across all operational functions
Act as escalation point for complex operational issues, resolving them promptly and effectively
Coordinate insurance matters, including claim lodgements, investigations and settlements
Financial & Performance Accountability
Maintain accurate financial documentation and oversee month-end closing processes for both locations
Prepare and analyse operational and financial performance reports (including MEC reports)
Manage and control departmental budgets, ensuring cost efficiency and profitability
Monitor KPIs and SLAs to ensure targets are met or exceeded across all business areas
Identify cost-saving and process improvement opportunities through data-driven analysis
Client & Stakeholder Management
Serve as the key point of contact for local and international customers, suppliers and service providers
Build and maintain strong relationships with internal and external stakeholders, including Hillebrand GORI offices, agents, shipping lines and transport providers
Ensure consistent communication and timely resolution of customer issues or service disruptions
Support business development initiatives through operational excellence and customer satisfaction
Process Improvement & Quality Assurance
Drive continuous improvement initiatives across both Sydney and Adelaide operations to enhance efficiency, service quality and compliance
Review and update Standard Operating Procedures (SOPs) regularly to reflect best practices and global standards
Lead operational audits, risk assessments and quality checks to ensure adherence to company and regulatory requirements
Leverage technology and automation to streamline processes and improve data accuracy
Compliance, Risk & Technology Oversight
Ensure all activities comply with customs, freight and trade regulations, as well as company policies
Identify and manage operational risks, implementing preventive and corrective actions as needed
Collaborate with IT and global teams to enhance system performance and introduce digital process improvements
Key Relationships
Internal (Local): Team Leaders & Operational Staff (Sydney & Adelaide), Finance Manager, Business Unit Managers, Country Manager
External (Local): Importers, Exporters & Transport Providers
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing; Industries: Transportation, Logistics, Supply Chain and Storage
Location: Sydney, New South Wales, Australia
Salary: A$130,****** – A$145,****** (annually)
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