Senior Claims Officer
We are seeking a highly skilled and experienced Senior Claims Officer to manage a portfolio of Property Liability claims. This role requires strong analytical skills, attention to detail, and excellent communication abilities.
Key Responsibilities:
* Manage Property Liability claim files from start to finish, ensuring best practices are followed efficiently and cost-effectively.
* Provide specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and act as a subject matter expert for the team.
* Develop and maintain strong relationships with internal and external stakeholders to support team objectives and ensure effective communication and service delivery.
* Support the professional growth of team members by developing and implementing individual development plans, providing technical training, and acting as a mentor.
* Participate in continuous improvement activities, keeping up-to-date with legislative changes, market information, and industry trends to improve processes and outcomes.
* Handle sensitive or high-risk claims according to regulatory guidelines, and promote a positive risk culture aligned with the risk governance framework.
Requirements:
* Tertiary qualifications in law, business or insurance (Desired)
* Minimum 5 years of experience managing a portfolio of liability claims.
* Analytical and Problem-Solving Skills: Ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making.
* Communication and Negotiation Skills: Strong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefit.
* Technical Competence and Legislative Knowledge: Proficient in Microsoft Office and mainframe applications, with sound knowledge of legislation, regulations, and guidelines relevant to Liability claims.
Benefits:
* A range of flexible working options, including paid parental leave and emergency response leave.
* Discounts and offers on retail favourite stores and insurance products.
* Prioritise your work/life balance with our employee assistance program and dedicated employee council.
* Invest in your brighter future with ongoing study support and career development programs.
* Give back to our communities with payroll giving, donation matching and paid volunteer leave.
We value diversity, inclusion, and accessibility at our company. We strive to create a culture where everyone feels included, valued, and connected. If you require any adjustments to participate equitably in our recruitment process or in the workplace, please contact us for a confidential conversation.