**About the role**
Are you passionate about retail, community, and sustainability? We're on the lookout for a dynamic Op Shop Manager to provide leadership at our boutique Mount Tamborine store. In this role, you'll oversee daily operations, manage a dedicated team of staff and volunteers, and ensure our customers enjoy a welcoming and engaging shopping experience. As part of our large and expanding op shop network, you'll also contribute to achieving sales targets, drive community donations, and support our mission of making a positive impact. If you're ready to take the next step in your retail career and be part of an exciting growth journey, we want to hear from you!
- Represent the RSPCA Qld Op Shop team and brand through your passion for all things preloved and second-hand and encourage the same within your team to create a positive supportive store atmosphere.
- Work closely with the Op Shop staff and Area Manager, to support the goals and mission of the RSPCA Qld.
- Maintain a high level of customer service.
- Train and support volunteers.
- Drive sales to achieve set targets.
- Oversee and review all goods for sale in the store.
- Direct and monitor the daily register opening & closing procedures.
- Maintain and periodically review the shop's pricing list.
**About you**
You'll be a great communicator with top-notch interpersonal skills. If this is the right role for you, your skills and qualifications may also include:
- Confident in retail and must have demonstrated leadership experience in a retail environment (minimum of 2 years in a similar role).
- Knowledge of fashion and clothing brands.
- Proven visual/merchandising skills.
- Robust written and verbal communication skills.
- Excellent customer service skills.
- High level of organisational skills and attention to detail.
- Sound computer skills.
- Proven ability to work well under pressure.
- Ability to supervise & provide direction to a small team.
**Why Join Us?**
- Work Your Way: Embrace a flexible working environment that adapts to your life.
- Comprehensive Support: Enjoy peace of mind with 8 weeks paid parental leave, flexible working arrangements, study leave, and even leave for your furry companions! Plus, access to counselling and mental health services whenever you need.
- Perks Galore: From free on-site parking to exclusive staff discounts, novated leases, free pet vaccines, and 40% off Royal Canin pet food, we've got you covered! And yes, you can even welcome a new best friend with free animal adoption options.
- Grow with Us: Unlock your potential through expansive learning and development programs designed to elevate your career and skill set.
- Animal Interaction: Your days will be filled with countless opportunities to connect with the animals in our care—every moment here has a tail-wagging, heartwarming purpose.
- Purpose-Driven Impact: Join a mission-driven organisation where every task you embrace makes a real difference to the welfare of animals. Be a part of something that truly matters!
**Interested?
📌 Op Shop Manager - Mt Tamborine
🏢 RSPCA Queensland
📍 Brisbane