About the Role
Apprenticeship Support Australia (ASA) are seeking a dynamic and professional leader to shape exceptional service and drive impact across the metro region. As the Apprenticeship Field Operations Manager, you will lead the Industry Training Consultants team and the Booking & Assessments team and play a pivotal part in ensuring Australian Apprenticeships are launched with accuracy, care and confidence.
In this role, you'll guide and empower the team to deliver high‑quality, compliant training contract sign‑ups, exceptional client support, and strategic business development. You'll help your team represent the Australian Government with professionalism and integrity, while staying across the latest guidelines, incentives and regulatory requirements.
This is a full-time, permanent position that will be based in the Osborne Park office.
Key responsibilities include:
* Lead and mentor the Industry Training Consultants to achieve set KPIs;
* Oversee the Bookings and Assessment team to ensure compliance in line with operational Guidelines;
* Support team members to effectively drive growth of ASA services across Perth;
* Support and develop the team to build their knowledge and skills to deliver high quality and compliant services to clients;
* Support coordinated and targeted business development initiatives to expand our client base;
* Ensure the team's time management and client servicing strategies are effective and efficient;
* Ensure team understand and comply all State and Federal guidelines pertaining to Australian Apprenticeships in an ethical manner, keeping them updated on any changes; and
* Ensure databases are a kept up to date with appropriate files notes and activity tracking.
About You
You're a natural leader who thrives on empowering others and ensuring high standards of service delivery. You'll bring:
* Strong leadership skills with a track record of achieving team targets
* Exceptional customer service and business development ability
* Confident communication, presentation and negotiation skills
* Solid computer and database management capability
* Knowledge of the Australian Apprenticeship system and government requirements
* Strong attention to detail with the ability to deliver accurate, timely reporting
* High integrity and ethical standards when managing government‑funded contracts and personal data
About ASA
Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Australian Apprenticeship Support Network services under a contract from the Commonwealth Government. ASA's services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here
About CCIWA
CCIWA is an independent, not‑for‑profit, Member‑based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda‑setting policy and advocacy work.
CCIWA Culture and Benefits
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.
We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.
We have a range of benefits to support our employees which includes:
* A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
* Excellent building facilities
* Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
* Salary Sacrificing - CCIWA is a rebatable employer
* Active Social Club and Charity Initiative
Find out more about our fantastic culture here
Our Commitment to Diversity & Inclusion
CCIWA is proud to be an Inclusive Employer for with Diversity Council Australia.
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
How to apply
For your application to be considered, you should include:
* A cover letter
* Current CV
Applications close COB Friday, 6th of February 2026 and short‑listing for this position will commence immediately. CCIWA reserves the right to ...
To apply, click on "Apply Now" icon on Seek or apply directly through our website
If you have any further questions, please contact the People Team at
The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.
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