Overview
Join our amazing Quality Team at CoAct in this permanent part-time remote role, where you’ll lead assurance activities, analyse service performance, and help our partners deliver exceptional Employment Services - all from the comfort of your home!
What the role involves
In this role you will be responsible to review evidence, spot trends, and collaborate with stakeholders to uphold our standards and meet contractual commitments.
Responsibilities
- Conduct assurance activities (e.g. file reviews, compliance checks)
- Monitor risk areas and suggest improvements
- Provide feedback and follow up with Service Partners
- Assist in reports and data entry via our Quality Portal
- Support Department audits and assurance requests
- Help identify and reduce areas of risk
- Keep our quality processes running smoothly
What we’re looking for
We’re after someone who thrives on detail, enjoys digging into data, and brings a sharp eye for quality.
About you
- Have a keen eye for detail and a love for analytical work
- Experience in contract delivery, compliance, or performance monitoring in Employment Services
- The ability to work independently while effectively managing competing deadlines
- Hold a flexible approach, with the capacity to adapt to changing priorities as needed
- A robust understanding (and interpretation) of Departmental guidelines and CoAct policies across programs like Workforce Australia, Transition to Work, Disability Employment Services, and more
- Please note: this role is open to applicants currently residing in Australia
What can we offer?
- Permanent part-time role, 20 hours per week spread over 4 days
- Flexible working arrangements – work from home
- Competitive salary packaging (save on tax)
- Mobile, health and wellbeing allowance
- Additional wellbeing leave (extra 13 days on top of your annual and personal leave per year)
- Awarded Employer of Choice in The Australian Business Awards 2019, 2021 and 2024
- Inclusive Employer 2024 / 2025 recognised by Diversity Council Australia
CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.
Your next steps
Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: it's not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the "Apply Now " button.
At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!
If you have any questions about the position or the application process, or if you need any adjustments during recruitment (including information in a different format), please contact our Recruitment Specialist, Deanna, at or (emailprotected). Please note: this phone number is for voice messages only and is used exclusively for adjustment requests. For all other enquiries, please contact us via email.
All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during or immediately after the recruitment process is concluded.
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📌 Quality Monitoring Officer - Remote
🏢 CoAct
📍 Maitland