Job Overview:
We are seeking a dedicated and customer-focused Lending Consultant to join our dynamic team. As a key player in our Contact Centre, you will be responsible for guiding customers through their lending and banking needs with clarity and care.
About the Role:
This is an exciting opportunity to embark on a career in finance, working in a fast-paced environment where you will learn, adapt, and grow every day.
Key Responsibilities:
As a Lending Consultant, you will:
* Be the customer's champion, listening, empathising, and providing solutions that meet their needs.
* Navigate complexity with ease, juggling multiple platforms, managing customer accounts, and delivering exceptional service under pressure.
* Adapt and grow, embracing feedback, pivoting when needed, and building a rock-solid foundation for your future in finance.
* Drive results, staying focused, solution-oriented, and resilient in pursuit of personal and team goals.
Requirements:
To succeed in this role, you will ideally bring:
* Proven success in a customer service role, with bonus points if it was fast-paced.
* Effective communication and relationship-building skills.
* Confidence or interest in working across multiple service channels such as telephony and digital platforms.
* A knack for multitasking and staying organised under pressure.
* Commitment to self-improvement and long-term career goals.
Why Join Us:
Suncorp Bank offers a range of benefits and support resources to help you create a healthy work-life balance. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Joining our team opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.