Job Summary:
We are seeking an Administrative Professional to join our team as a Restoration Administrator. As a key member of our operations, you will be responsible for providing exceptional support to our clients and internal teams.
About Us:
Our company specializes in providing restoration services to insurers and builders. Our field technicians attend to damages at clients' homes caused by water, fire, and vandalism on behalf of a variety of insurance providers.
Key Responsibilities:
• Answering incoming phone inquiries and assisting clients or directing the calls as required.
• Monitoring the incoming emails and addressing them as required.
• Setting up new jobs within our systems.
• Scheduling site attendances for our Technicians.
• Updating and providing reports to our clients after our attendances.
• Developing an understanding of the business and its processes.
• Proficiency in Microsoft Office applications is required for accurate data entry and reporting tasks.
• Assisting with other duties as they arise.
What We're Looking For:
• Demonstrating strong verbal and written communication skills.
• Demonstrating high motivation and a keen desire to learn.
• Maintaining a positive attitude and a willingness to support others.
• Demonstrating strong attention to detail.
• Showing initiative and the ability to work independently.
• Working effectively in a fast-paced environment.
Benefits:
This is a casual position Monday to Friday – 10am to 5pm. During busy storm periods you may be asked to work outside of these hours.