* You are passionate about driving customer engagement and a remarkable on-boarding experience for our customers
* You are comfortable with numbers and know how to translate them into meaningful insights
* Play an integral part of the Everyday Banking Acquisition, Engagement and Retention team
See yourself in our squad
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world's best systems and processes.
This role will be in the Acquisition, Engagement and Retention Crew in the Everyday Banking Domain. This portfolio is at the heart of the Retail Bank's franchise managing the acquisition and lifecycle management of everyday banking customers.
Within the first 90 days engagement squad, we are accountable to drive customer engagement strategies through a range of digital touchpoints. We onboard customers with remarkable experience so they are confident and well verse to engage with our products and features. In this squad, you will also be exposed to Travel Money Card and Digital Wallet initiatives.
We are a fast paced and high performing squad that works collaboratively across our agile cross-functional teams to deliver on our key initiatives.
Do work that matters
You will report to the Product Chapter Lead, Engagement & Retention. As an Assistant Product Manager, you will play a key role in supporting the squad in delivering on our EDB onboarding strategy for our personal transaction account and payment products.
You will work closely with Acquisition squad, our business partners in Marketing, Digital, Analytics and other squads within the EDB Domain to drive Quality New Account and Quality New Customer.
To succeed in this role, you'll bring initiative and drive to deliver key customer and commercial outcomes. You'll seek exposure to product strategy frameworks and maintain a strong focus on achieving outcomes aligned with the strategic roadmap. Your analytical skills will be essential for interpreting performance drivers and regularly providing business insights that inform decision-making.
You are customer focus and champion customer's voice. You are comfortable adopting customer centric approach to problem solving, ability to analyse and solve complex and ambiguous problems.
Key Responsibilities
* Working with your Product Owner and Product Manager to plan, co-ordinate and execute engagement initiatives for personal transaction accounts, savings and payments products to drive EDB portfolio growth
* Working closely with your squad members in Marketing, Digital and Analytics to execute data driven NBCs and engagement initiatives
* Support the development and execution of the squad's strategic roadmap by understanding the strategic intent, translating it into actionable initiatives, and integrating them into a forward-looking plan
* Deliver timely weekly and monthly performance reports, incorporating meaningful trend analysis with support from Product Manager
* Regularly monitor, analyse and report trends of new EDB customers using internal and external data sources to support reporting and insights for senior stakeholders
* Ensure that customer service and experience remain at the centre of everything we do
* Develop and maintain strong relationships with stakeholders to collaborate in delivering the squad's initiatives with excellence
* Participate in the quarterly business planning cycles, working with your squad to prioritise the backlog and accurately manage delivery expectations
* Support your Product Owner to manage operational risk incidents and issues, including uplifting and implementing controls where requiredli>
* Support teams across RBS to deliver Everyday Banking outcomes on strategic change.
We are interested in hearing from People who have
* Experience with retail products and customers, preferably within customer lifecycle management
* Experience with business performance reporting leveraging dashboards, and various data sources in Excel. Know how to translate numbers into meaningful insights
* Sound understanding and ability to map customer journeys, identify pain points and opportunities to drive excellent customer and business outcomes
* Sound problem solving capability and comfortable navigating an ambiguous situation
* A growth mindset with a hunger to learn, grow and make a positive impact to our customers and business
* Strong stakeholder management and influencing skills
* Excellent time management and comfortable managing multiple tasks
* Excellent written and verbal communication
* Undergraduate qualification is beneficial
If this sounds like the role for you then we would love to hear from you. Apply today
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date : 10 / 12 / 2025
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