Medical Receptionist/Administrator required at The Doctors Mulgrave Road Medical Centre
We are looking for a Full-Time Medical Receptionist/Administrator to join The Doctors Mulgrave Road Medical Centre to work collaboratively with our team, providing exceptional customer service to all patients, assisting health professionals and providing administrative support.
Previous medical receptionist experience would be advantageous; however, candidates with a background in reception, customer service, hospitality or administration are encouraged to apply as on-the-job training will be provided to the right candidate.
Some flexibility is required to cover rotating rosters with early shifts starting at 7:30am and late shifts finishing at 5:30pm, between Monday and Friday, 38 hours per week.
Duties include, but not limited to:
Answering phones and professional correspondence
Meeting/greeting clientele in a friendly manner
Booking appointments on health-based software, assisting patients with enquiries and kiosk check in
Handling patient enquiries, delays and rescheduling, over the phone and in person, including challenging situations
Health record management - exporting and importing reports and other correspondence
Liaising with Allied Health and other service providers such as specialists and aged care to assist with patient care management
Understanding requirements of and liaising with Third Party stakeholders
Providing administration support and assistance to our healthcare professionals
Treatment room assistance to help nurses at times (i.e. sterilising, cleaning, stocking)
General cleaning and upkeep of practice areas, adhering to strict infection control guidelines, stocking of supplies
The successful candidate will have :
Australian citizenship or permanent residency essential
Current full QLD driver licence
Intermediate computer skills and knowledge
Exceptional customer service skills, polite manner and empathetic nature
Ability to work in a fast-paced team environment
Ability to remain calm under pressure and have a positive and enthusiastic disposition
Outstanding organisational and time management skills, ability to multi-task
Ability to show empathy towards others and a general desire to assist patients, co-workers and professionals
A commitment to on-the-job training, ongoing learning and professional development
Attention to detail and take pride in their written and verbal communication skills
Willingness to take direction, follow procedures and work collaboratively as part of a team
To apply please send your CV with cover letter
Only shortlisted applicants will be contacted