Description About the role: The Tech Lead, ECM role provides technical leadership and guidance to the Product Originations team in the design, development, maintenance, support, and enhancement of our document-management platforms. The role will collaborate closely with team members within the Product Originations team, as well as those from across the organisation that support origination processes (e.g. Credit Risk, Products etc.). You will become the team’s ‘go to’ person for anything that requires additional technical expertise and work very closely with the Leader, Lending & ECM role to create engagement across the team and help other teams engage with us appropriately. Key Responsibilities: Technical Leadership: provide expert technical leadership and guidance to the development team and leadership of the Product Originations team. This may be in the form of advice on operational activities incl. incidents, problem resolution and advisory to integration projects. Solution Architecture: collaborate with architects and other stakeholders to design scalable, reliable, and secure member platform solutions that meet business requirements, strategic goals and security and compliance requirements. Software Development: lead and actively participate in the development, implementation, and enhancement of customer platform applications, adhering to coding best practices, quality standards, and industry trends. Team Collaboration: work closely with cross-functional teams, including product owners, delivery leads and analysts, to ensure effective collaboration and seamless integration of customer platforms with other systems and applications. Technical Mentoring: provide mentorship and guidance to junior team members, fostering their technical growth and promoting knowledge sharing within the team. Technical Documentation: create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, technical standards and guidelines, support documentation and system documentation, to ensure clarity and maintainability of customer platform solutions. Performance Optimisation: identify performance bottlenecks and areas for improvement within member platforms, collaborating with the team to implement optimisation strategies. About you: Success in this role is demonstrated by the successful and timely delivery of customer platforms that provide seamless, secure, and user-friendly banking services, products, and applications to both customers and employees supporting customers. Knowledge and Experience: Must have strong knowledge on Enterprise Content Management (ECM) technologies such as IBM FileNet Content Manager (IBM Cloud Pak for Business Automation) or Hyland OnBase. Expertise in managing incidents, problem and change management using ITIL standards. Experience with third-party integrations to supplement ECM process (e.g., electronic signature through DocuSign) Experience with solution design, software development and integration project Leadership experience working within a project team structure and with other project resources such as Delivery Leads, Business Analysts and Test Analysts. Must have experience working with third-party technology vendors or IBM partner Technical familiarity with Loan Origination Systems (LOS) and integrations with ECM solutions and experience migrating existing, end-of-life ECM solutions to target-state solutions is highly desirable. Why you’ll love working with us: People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment. You’ll have access to financial and lifestyle benefits to support your success and individuality: Flexibility and hybrid working arrangements. Enhance your salary with discounts on banking, health insurance, and shopping across Australia. Advance your career with training, study support, and project opportunities. Competitive leave benefits that empower employees to take time for themselves and loved ones. Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program. Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives. Be recognised for your contributions through our peer-driven recognition program. A bit about People First Bank: In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank. We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states. With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work. Apply online now: If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by 14 th July 2025. We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.