Hotel Operations Manager Job Description
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We are seeking a seasoned Hotel Operations Manager to lead our Front Office team and deliver exceptional guest experiences at our hotel. The ideal candidate will have a strong track record of success in a similar role, with excellent leadership and customer service skills.
Key Responsibilities:
* Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
* Meet guests and customers when they arrive and ensure they are settled in their rooms.
* Maintain professional, open, and honest communication to assist guests and make accurate bookings.
* Guide and support the team in providing outstanding guest welcoming and experiences.
* Ensure that all daily tasks are completed accurately and in a timely manner.
* Resolve and respond to guest complaints in a timely and professional manner.
* Maintain accurate guest accounts and assist with daily reporting.
* Effectively manage team roster to meet business objectives.
* Support the Hotel Manager with recruitment.
Required Skills and Qualifications
To be successful in this role, you will have:
* A minimum of 2+ years' experience at a supervisor level within a hotel environment.
* Exceptional people management skills, with the ability to lead and motivate a diverse team.
* Excellent written and verbal communication skills.
* Exceptional customer service skills and an unwavering positive attitude.
* An understanding of trust accounting.
* A passion for delivering exceptional, proactive customer service.
* Availability to work a variety of shifts, including weekends and public holidays if required.
Benefits
We offer a competitive remuneration package, comprehensive professional induction, and ongoing training to fuel your career progression. You'll also enjoy exclusive discounts on accommodation, food, and beverage outlets worldwide, as well as savings and cashback at popular retailers.
Others
At our hotel, we value our people as the heart of our success. We're committed to investing in your skills and fostering a workplace culture that celebrates innovation, collaboration, and personal growth.